It has been a month since Gotcha Wildlife came to my house. I had called them regarding a suspected raccoon in the attic, where wed been hearing thumping footsteps and scratching noises, usually between 3 - 6 am. The reason I chose this company amongst the 5 other companies Id called is because right from the first phone call, Ken was responsive, professional, and quick. And, his company was the only one that mentioned they would use a thermal camera to scan the ceiling of my 2nd floor rooms to see if they would be able to detect any heat patches from animals that might be present in the attic.
On the day of the service, Frankie and Phoenix were quickly able to locate a hole in my roof (right by the plumbing vent) where the animal had entered. In the photo they showed me, raccoon hairs could even been seen around the hole. After scanning my 2nd floor ceiling with the thermal camera (no heat patches could be found), Frankie went up to my attic. The animal was not present at the time, nor could any babies be detected. We had been hearing noises since late March (service was done late April), and it was prime birthing season, so we had all been expecting to find a mother and her babies -but none could be found. This lead Frankie to believe that it had been a male raccoon who had visited my house.
A 1-way door was installed at the roof hole. We also paid to have all our vents and intersections covered by heavy-duty wire mesh. One week after the 1-way door had been installed, Frankie and Phoenix came again to remove the door and patch up the hole. There is a 3-year guarantee on their work. All of it was done rapidly and effectively. I appreciated the photos they were able to provide. There have not been any loud noises in the attic since Gotcha Wildlifes first visit.
We are extremely satisfied with the work, but also the customer service. Frankie and Phoenix are polite, professional, and patient. Even though I asked countless questions, they answered them all with courtesy and understanding. If I ever have any animal-related issues again on my property, I would call them without hesitation. This company pays attention to how they treat customers, and they get the work done so that you can sleep in peace again.