Tile & Grout Restoration

Tile and Grout Cleaning
Toronto ON M4C 5L6
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Tile and Grout Cleaning
Tile & Grout Restoration
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95%

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Reviews for Tile & Grout Restoration

Average customer rating:
9.6 10 (42 reviews)

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Reeney
Reeney
3 reviews Halton Hills, ON
10/10

Tile and grout cleaning and sealing

The customer service was great. Len always got back to me in a timely manner and answered all my questions. Dale, the technician, did a fantastic job on my kitchen and bathroom floors. They look brand new. He worked really hard. I highly recommend them.

1 of 1 people found this review helpful.
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Company Response

Thx

Private User
Private User
Private User reviews Toronto, ON
1/10

Horrible customer service

After getting an initial quote of $750 by Len, Greg and a worker arrived and immediately said the work would be more as Len had underestimated it. It would cost me $1000 instead as it was more work. The original estimate was for a day's work. I agreed to pay the increased amount. They both were gone before 1pm. I asked why leaving so early - "work is all done". Two days later there were air holes and bubbles causing holes in the caulking. They took about 4 weeks to respond and come and do more work to fix it. After they left again some air bubbles opened up and I asked for the information about the type of caulking so I could fix the holes myself. After 10 emails asking for the info I still don't have it.

3 of 3 people found this review helpful.
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Company Response

.

Rosanne M
Rosanne M
4 reviews Toronto, ON
10/10

Marble Shower Stall - Complete Cleaning/Restoration

Greg did a great job in restoring my marble shower stall - cleaned (there was mould and now it's gone!), new grout on the floor, new silicone, etc. Everyone was very pleasant and easy to deal with from start to finish. Highly recommend!

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Company Response

Hey Martin,

Very happy to hear this.
Thanks for the review.

Thanks
- Greg

Private User
Private User
Private User reviews Toronto, ON
10/10

Slate kitchen floor restoration

Hired company to strip and reseal the slate floor in our older condo's kitchen and hallway. Greg was timely in responding to initial inquiry, punctual in arriving to commence work and responding to subsequent text messages.
The job was estimated to take 1/2 day however turned out to be 3 day project because of there treatment to previous owner had applied to the stone. Greg never asked to renegotiate the original quote although certainly warranted. We did voluntarily pay a much higher to compensate for his time. The work was performer by Greg and his associate in a timely, pleasant and professional manner. As a result we were saved having the expense and aggravation of having to replace the floor and now have a slate floor that has enhanced our kitchen.
We fully recommend the company.

1 of 2 people found this review helpful.
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Company Response

Hello,

Very happy to hear this. Glad you are happy with your service.

- Greg

Private User
Private User
Private User reviews Toronto, ON
10/10

Full Shower Restoration

Greg did an amazing job in restoring my old shower. He cleaned, grout color sealed, removed old grout from floor
and applied epoxy grout and new silicone caulking all in one day. The shower looks like brand new at a very good price.

Thank you Tile Grout Restoration team for doing an excellent job and would definitely recommend them.

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Company Response

Thank you so much.

Tammy A in Toronto
Tammy A in Toronto
1 review Toronto, ON
10/10

Newly Bought Home, Full Kithcen, 2 Shower and Main Area Restoration

bought my home in Lawrence and Yonge area that needed restoration services in the main floor, kitchen and a bathtub and walk-in shower.

kitchen floor has been cleaned and grout colour sealed. backsplash has been cleaned of oil gunk and grout colour sealed and marble clear sealed.

main floor has been pressure washed and stone has been clear sealed.

showers have been deep cleaned for mold/mildew and brought back to life! I did not believe when Greg said they can make it all look brand new again!

Len Kay has been amazing at customer service and answering all of our questions.

Many thanks to the Tile Grout Restoration team for their speedy service and great results. Definitely recommend.

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Company Response

Thanks Tammy

Private User
Private User
Private User reviews Toronto, ON
2/10

Very disappointing

Wanted caulking redone in 2 bathrooms and my slate floor resealed.
The slate floor sealer did not dry after 2 weeks. Called Greg and he was to come the next day. He was a no show. Three times he promised to come and he never showed. He finally showed up and it is 4 weeks since he sealed the floor. There are dirt marks on the tile and he says its the stone. The floor is still a bit tacky but not as bad as it was. You can here the noise when you lift your feet.Greg says it is okay.
the caulking job around the taps and spout was suppose to be clear and it is almond and very thick. It looks like a DIY gone wrong.
I have never had caulking around any tap look this bad. He says clear looks awful but I can assure almond on grey tile looks awful.
Caulking where there is tile has the caulking running into the cracks.
I find Greg to be disorganized. He made an appointment to do the work and then phoned the day before to ask me to remind him what he was to do. He never remembers when he says he is coming and never calls. I would not recommend Greg from my experience with him

2 of 2 people found this review helpful.
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Company Response

Hello Customer,

We are terribly sorry to hear this and we want to make things right.

If you could e-mail us at tilegroutrestor@gmail.com (mention Homestars Review) we will work on fixing our mistakes.

Terribly sorry for the poor work and we hope we can make it right!

UPDATE FROM GREG-OWNER:
The customer requested stone floor to be sealed with a clear sealer. The floor has been sealed. The sealer has a low shine quality that leaves stone looking "wet", or as we call it, the new look. The customer sees this as a wet floor.

The caulking has been re-done 3 times with clear, almond and then clear again.

Unfortunately not everyone can be pleased to 10/10 as all of our clients. I find the customer to be very unstable in decision making and impossible to please.

The job total for services discussed above was $75. After 3 difficult visits, I would gladly return the cost and remove all my work.

Mike Firth from Toronto
Mike Firth from Toronto
2 reviews Toronto, ON
10/10

Regrout Ensuite Shower

Excellent from start to finish. Process and options and pricing are all explained in detail, showed up on time, prep and site protection and cleanup all the very best. Results are amazing. Shower installed 20 years ago looks brand new, and with epoxy grout will stay that way. For any work of this kind in future, I would only call Greg.

1 of 1 people found this review helpful.
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Company Response

Hey Mike,
We are very happy you're satisfied with our services.

Thanks again!
- Greg

Derrick
Derrick
6 reviews Mississauga, ON
10/10

4 bathrooms and a kitchen counter top with backsplash

Greg and his team are amazing. Every attention to detail was paid and no stone left unturned. We are very happy with the final results. They also cleaned up after the job was done and made sure we were satisfied. Thanks a lot.

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Company Response

Hey Derrick,

Thanks for the kind review.
Have a good day.

Decoreista
Decoreista
1 review Vaughan, ON
10/10

Greg is a Master at his craft!

I am in absolute awe with the magnificent results! A 20 year old bathroom looks like it was freshly installed.
Greg was so educational & patient (explaining the process/options). He was very respectful with the clean up...you wouldn't even know he was there. He was like a magician!
I wish Homestars had 100 stars! He deserves 100 stars!
I would very highly recommend Greg to any/all of my clients.
He has made me very happy...and I want to tell everybody about him! Thank you Greg-the-Great!!

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Company Response

Thank you for your kind words Lisa. It was my absolute pleasure working on your beautiful bathroom.

Thank you
- Greg-the-Great (if you wish)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tile & Grout Restoration

Tile Grout Restoration is one of the leading Toronto based Tile Grout Repair & Restoration providing services to the clients in Toronto and GTA for the last 18 years.
We use latest techniques and methods used in Tile Grout restoration.
Our repair & restoration services produces results that are as close as to the original finish as possible.

CATEGORIES
Tile and Grout Cleaning
PRODUCTS
Tile and Grout Restoration Specialize in: ➤ Full Shower & Bathroom Restoration ➤ Grout Re-Colour and Restoration ➤ Tile Replacement and Refurnishing ➤ Kitchen Floor and Counter Top Restoration ➤ Back Splash Re-Grout and Colour Seal
SERVICES
Perfect For: Bathroom, Walk- In Shower, Kitchen, Counter Top, Sinks, Entrance / Foyer
BRANDS
ColorGlad Premium Colour Sealer
SPECIALITIES
*** Grout Colour Sealing *** Don't Re-Grout, Colour Seal Your Grout!
WEBSITE
http://tilegroutrestor.ca/
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
5
RETURN POLICY
Full Satisfaction Guaranteed!
PAYMENT METHOD
Visa, MasterCard, Debit, Cheque, Cash, Interact e-Transfer
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$ 199
WRITTEN CONTRACT
Yes
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