Pacific Moving Canada

Moving & Storage
Vancouver BC V6E
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Moving & Storage
Pacific Moving Canada
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Reviews for Pacific Moving Canada

Average customer rating:
9.8 10 (216 reviews)

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Tony Kim in Toronto
Tony Kim in Toronto
1 review Toronto, ON
10/10

When you doubt which mover to choose

A while ago my neighbors were moving to their new home, it was an event for the whole neighborhood, since they were amazing people. When their truck arrived, I saw 2 movers, that seemed quite few to me, so I was curious how they shall manage to load everything on their own. Surprisingly, they did well and were fast enough. I saw the logo of Pacific Moving Canada on the truck. One year later, when I had to leave to Toronto from my homeland in Red Deer, Alberta, I called them and received a decent quote. Now, when I’m settled in my condominium, I can confirm that my decision was correct. If you doubt who to choose, choose them and you won’t regret it.

Approximate cost of services:
$2,390.00
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Company Response

Dear Tony, thank you for mentioning the positive aspects our work. Pacific Moving Canada is a company with a great sense of responsibility and we make all possible to meet your requirements during the process of moving. In this regard, we want to thank you for highly appreciating the work we've done.

Chris in Toronto
Chris in Toronto
1 review Toronto, ON
10/10

Couldn't manage without you

When my move started I was really stressed out. I had to think out a way to move a family of 5, and to make everything by myself, since my wife had to deal with our small children. We had to be in Toronto on 3 of November, but on  25 of October nothing was ready at all! On Wednesday 26th I was still passing my job to another guy, had no time to pack, although we were to leave from our place on 28th of October! Fortunately I called Pacific Moving Canada, and this crew solved all of my moving problems. When I arrived home in evening I saw all our stuff packed in boxes and ready for moving. My wife told me that during the day two guys came to our home and took care of everything. The second day, and it was 27th of October the guys from Pacific were at our doors by 12.00 p.m. They loaded everything in the truck so we had time to check if we didn’t forget anything in our old home and could say good bye to it. I won’t go in too many details, but after we arrived our furniture followed, and it was delivered on 6th of November, in good time and great shape.) Thank you so much guys, you made everything easy for us and we wouldn’t have managed to do this move without you!

Approximate cost of services:
$2,520.00
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Company Response

Thank you, Chris, for sharing your experience with us. We are truly happy that your family is content with your move, and that you find our delivery prompt enough. We wish you good luck in your new home.

Adam Rishar in Toronto
Adam Rishar in Toronto
1 review Toronto, ON
10/10

Would Use Again

Pacific Moving Canada moved our furniture recently and did a superb job. They took great care of our belongings, packed all of my software (which I have a lot) and porcelain thoroughly and delivered it impeccable. There was not a single scratch after the move. We moved form Regina to Toronto and it took a while. After 9 days of expectation I received a call that the truck shall be at my place by evening. Gee, I was so happy that our move is over! Movers were extremely professional and helpful. I would definitely use them in the future and strongly refer them. Truly super awesome movers!

Approximate cost of services:
$1,825.00
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Company Response

Dear Adam, it was our pleasure, to move you to your new destination. All our team greets you and hopes to meet you and your family again during your nest move.

Paul in Toronto
Paul in Toronto
1 review Toronto, ON
10/10

Pretty Happy Customer

Super Awesome moving company! They were punctual, took wonderful care of my things and didn't break any of our items. Their customer rep Leyla even called me in the middle of the move and see how everything was going. We really appreciate their service. We are pretty happy customer of Pacific Moving Canada!

Approximate cost of services:
$2,750.00
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Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear Paul, our company is blessed to read such excellent reviews! Keep in touch with our company and we hope that you will hire us for your future moving needs!

Ronald in Toronto
Ronald in Toronto
2 reviews Toronto, ON
10/10

Such A Quick Move

I had already packed most of my things before the movers arrived. The movers from Pacific Moving Canada arrived at 11 am. I already had everything packed and ready to be loaded. They did inspect everything thoroughly. They took just 30 minutes to load everything into the van. All my belongings were delivered on the same day to my new apartment. I have heard of so many people being terrified of having to move from one place to another. If you hire a competent company like Pacific Moving Canada and instruct them properly, there is absolutely nothing frightening about relocations.

Approximate cost of services:
$398.00
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Any advice to offer fellow homeowners facing a similar project?
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Company Response

We're so glad to hear that you had a smooth experience with us. Thank you for letting us move your most precious things in life and your family. Thank you for your kindly feedback and we hope that you will hire us again in case of a moving need.

Andy Roster in Toronto
Andy Roster in Toronto
1 review Toronto, ON
10/10

Not The Same Again

Ever since I met Pacific Moving Canada crew, things have not been the same. Ever since I came in touch with these diligent people, my relocations have been awesome. They have been being to serve me on three different occasions and all of them gave turned out to be so good. I cannot remember them disappointing me in one way or the other. I know for sure that these people can be relied upon like no other workers.

Approximate cost of services:
$2,755.00
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Company Response

Dear Andy, our company is blessed to read such excellent reviews! Keep in touch with our company and we hope that you will hire us for your future moving needs!

Private User
Private User
Private User reviews Toronto, ON
0/10

Double the price, zero the quality

I booked a move with Pacific Moving Canada after reading reviews on this website. I was moving my stuff from Ontario to Victoria. I was given a quote of $3240 for 5000 lbs., but I chose Pacific Moving Canada for the reviews.
On their website, they say that a rep will come to see all the stuff before moving day, and arrange everything. THIS DID NOT HAPPEN, SO I CAN ONLY SAY THAT THIS MUST NOT BE TRUE. They were very lacking in initiative regarding the move. They never contacted me by phone, only by e-mail, and then they e-mailed me at an e-mail address that I requested them not to use, twice.
On moving day, the truck arrived on time, the guys at the Ontario end were pleasant and competent. My stuff went into storage for a month.
I was present at the weigh in, but I never once received the information regarding the weight of the vehicle my things were picked up in. BEWARE OF THIS -- EVEN WHEN YOU ASK, YOU WILL NOT RECEIVE CLEAR INFORMATION ABOUT THE WEIGHT OF YOUR GOODS. THAT'S WHY I ENDED UP PAYING TWICE THE QUOTE TO GET MY STUFF DELIVERED.
Once out here in Victoria, I contacted the company to deliver the goods at end of July or beginning of August. This is when I found out that they are not a real moving company at all, on a national level. They contacted me to tell me that they were going to bring my stuff more than a week earlier than I could take it. I tried to make it clear that I was in the middle of renovations, and that it was not part of the agreement that they would bring the shipment to me when it was convenient for them. The threat came that they would ship everything back to Ontario. BEWARE- THEY HAVE NO STORAGE IN VANCOUVER, OR VICTORIA. YOU WILL BE FORCED TO ACCEPT SHIPMENT ON THEIR TERMS, NOT YOURS.
Suffice it to say that the shipment arrived when they wanted it to, on July 22. There was damage to a number of items, about $1500 worth. I didn't have time to assess all the damage in 7 days, so they refused to even consider a claim, even though they had that possibility.

To sum up -- damaged goods, high price without sufficient justification, truly awful customer service. I wouldn't get this company to move my garbage cans out to the curb. DO NOT DO A CROSS-COUNTRY MOVE WITH THIS COMPANY. YOU HAVE BEEN WARNED.

Approximate cost of services:
$6,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Dear Customer, you received an initial quote for 5000lbs, but when you emailed us the list of items due for transportation we informed you that the total sum shall be bigger. At 29 of June we picked up the load and 1 day after we sent you the precise weight and the sum due for payment, you were a little surprised by it, but didn’t mind. You informed us, that you can receive your shipment between 16 and 25 of July. Since it was stored with us we sent the items with one of our trucks that was supposed to arrive just between the dates, it actually arrived on 22 of July, but you already wanted it to arrive on the 31st of July and informed us about this on the 18th. Unfortunately it was already too late, since the truck was on its way. You started to revolt and to ask us to accomplish the delivery according to your demand , but we told you that we never guarantee the exact delivery date, since its indicated in our FAQ, so we offered you 3 different ways to settle the problem:
1. You can accept the delivery tomorrow, July 22nd and 2nd half on July 23rd (the goods will not fit in a straight truck at once)
2. You can arrange for a storage facility in Victoria and we can deliver to the storage on July 22nd and 23rd.
3. We can charge another month of storage which is $450 and deliver after August 1st.
We came to an arrangement with you eventually, but we never told you anything about the return of the cargo to Ontario. Regarding the scale tickets, you never asked for them before, you asked them only after its been a month since the delivery. After you wrote us and asked for compensation for the broken items. But we’ve informed you that it’s been a month, so we didn’t keep this information, since its written on our site that “all claims are to be submitted within 7 days after the delivery in order to be taken in consideration”.
We consider that this problem occurred due to the fact, that you didn’t read thoroughly the FAQ and booking agreement, were all necessary information was relayed.

Dan Luethi in Calgary
Dan Luethi in Calgary
1 review Calgary, AB
10/10

Efficient Moving Service

Pacific Moving Canada was hired after I got a few good recommendations for the company. I moved from Richmond, BC to Toronto in 10 days thanks to this company and didn’t regret hiring them one bit. My price was balanced and well constructed according to my budget and my service was professional and classy.

Approximate cost of services:
$2,982.00
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Company Response

Thank you for spending your precious time for sharing your moving experience with us! Best Regards from Pacific Moving Canada.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pacific Moving Canada

When you choose Pacific Moving Canada, you can rest assured that you are getting the best customer service you can get anywhere! !
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