Empire Deck & Interlock

Formerly Empire Deck & Fence
Interlocking Stone
Ottawa ON K2E 6V4
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Private User
Private User
Private User reviews Ottawa, ON
6/10

Deck project build

Decks review in Ottawa

SO many delays and under delivery. We had no consistency in management and promises were made and broken over and over. WE have yet to see this project completed, despite it being started last summer. This project is now completed despite all the bumps on the road, the company is aware that changes are to be made and are committed to improving the flow and increase satisfaction.

Approximate cost of services:
$65,000.00
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Company Response

Hello,

We want to apologize for any inconvenience that the delays in construction may have caused. The deck building experience is meant to be an exciting one and we are sorry that you did not get to enjoy it, especially considering how beautiful it turned out.

We take full responsibility for the delays and hope that you will enjoy your beautiful backyard for many years.

Best Regards,

Empire Team

Previous versions of this review:

Darine in
Private User
1 review Ottawa, ON
0/10

Deck project build

Decks review in Ottawa

Beware of hiring this company. Would never recommend for anyone to go through the process we went through. SO many delays and excuses and under delivery. We had no consistency in management and promises were made and broken over and over. WE have yet to see this project completed, despite it being started last summer. We still cannot enjoy our backyard as a family because of them. They are booking multiple jobs, and filling our work in between many different places, and therefore the work is so slow to progress. There are weeks where nothing gets done as their contractors are busy on other sites. Just not well organized.... BEWARE AND STAY AWAY

Approximate cost of services:
$80,000.00