We had an interlock patio installed in our backyard with Empire in the summer of 2021. We are thrilled with the final product. John and his team were very helpful throughout the whole process, and were very responsive for any questions we had along the way. I would strongly recommend Empire to anyone looking for landscaping projects in 2022.
The contractors were polite, professional, efficient and answered all our questions. Despite the oppressive heat, the work was done in a timely fashion and exceeded our expectations. I would highly recommend this company.
Unbelievable service, communication and execution from day 1.
Felt comfortable with the process and they clearly take the time to ensure you are satisfied with the end result. Even with some roadblocks due to the Covid-19 supply chain, they communicated and made suggestions based on providing solutions.
Would recommend 100% to anyone looking for this type of service.
We hired empire to put in a backyard patio earlier this year. John was our construction manager and was great to work with. The crew that installed the interlock was professional and we are very happy with the results. Would recommend.
Great professional work, honest, solution driven they did an exceptional job highly recommend. Our property was a mess after building a coach home and even with snow on the ground we were able to create a design, there was an issue with stone stairs and tripping hazards they were able to pivot and redesign without issue.
Really excellent work. Stones were cut perfectly to fit and appropriate effort was taken to prepare the ground. Even though there were a couple of misunderstandings in interpreting the drawings, the team were very cooperative and quick to remedy. The end result is beautiful. Would definitely use this contractor again.
Buyer Beware- Company does NOT honour contract. Regardless if you have a binding contract, company may attempt to revise it , delete agreed upon material, alter it and add a significant cost increase and require you to agree to it. ( as they did to us a month before work was to begin) If you question it or do not agree ,they will dump your contract hoping for no repercussions.
As owner said to me, there is many new clients who are willing to sign and give company deposit that is now more lucrative for them( company) then complying with current contracts.
We want to first of all thank you for choosing empire to complete your deck construction project.
Furthermore we want to apologize for the inconvenience you’ve experienced. We realize that getting your deck built is an exciting event and unfortunately the covid-19 pandemic has caused many challenges to the construction industry. These challenges include such as lockdowns / stay at home orders, curb side pick ups, material shortages, and lastly unforeseen lumber prices increases.
We are currently absorbing the costs associated with the additional management / labour required to complete these projects. However we did not budget / foresee such a large increase in lumber prices.
We are offering our clients the following options:
1. A full refund on their deposit
2. A revised price to cover the increase in material costs
3. The option to hold their spot until lumber prices go back down
Again we apologize for the inconvenience you’ve experienced. All the best and stay safe.
Empire Deck and Fence was the best contractors we've ever worked with. They were incredibly professional, on time and communication was great.
We had a few challenges and we really appreciated the way they overcame them. For example, we are in a townhome and our legal right of way to the backyard was too narrow for the bobcat. So Empire negotiated with our back neighbours to use their yard, and put down fresh dirt and grass seed down and reset their paving stones for them to restore their yard when they were done.
They were not the cheapest quote we got, but we're still glad we paid extra and we're really happy with our new patio and deck.
Our goal is to keep our nation's capital beautiful!
With the help of our amazing clients, Empire provides gorgeous exterior makeovers to wonderful homes across the city.
Thank you to everyone who has been part of our goal.