Empire Deck, Fence & Interlock

Formerly Empire Deck & Fence
Decks
Ottawa ON K2H 8K7
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Empire Deck, Fence & Interlock
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89%

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Reviews by rating (past 12 months)
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Best of 2021 winner 4 timesBest of 2021winner 4 times

Reviews for Empire Deck, Fence & Interlock

Average customer rating:
9 10 (95 reviews)

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llevreault in Toronto
llevreault in Toronto
0 reviews Montreal,
9/10

Backyard Interlock

Engaged Empire for an interlock patio in the back. The job was done very well, the team cleaned up afterwards and the patio looks solid and great. I would recommend them.

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Sean Higgin
Sean Higgin
0 reviews Ottawa, ON
10/10

Backyard Interlock Patio

We had an interlock patio installed in our backyard with Empire in the summer of 2021. We are thrilled with the final product. John and his team were very helpful throughout the whole process, and were very responsive for any questions we had along the way. I would strongly recommend Empire to anyone looking for landscaping projects in 2022.

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Private User
Private User
Private User reviews Mississippi Mills, ON
10/10

Fence Installation

The contractors were polite, professional, efficient and answered all our questions. Despite the oppressive heat, the work was done in a timely fashion and exceeded our expectations. I would highly recommend this company.

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Aldana in Gatineau
Aldana in Gatineau
0 reviews Gatineau,
10/10

Deck

They did an amazing job on our new deck !!! We are so in love with it and they were extremely professional and attentive. We would recommend to all our friends and family.

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Eric in Ottawa
Eric in Ottawa
0 reviews , ON
10/10

Backyard Renovation

Unbelievable service, communication and execution from day 1.
Felt comfortable with the process and they clearly take the time to ensure you are satisfied with the end result. Even with some roadblocks due to the Covid-19 supply chain, they communicated and made suggestions based on providing solutions.
Would recommend 100% to anyone looking for this type of service.

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Jeremy in Toronto
Jeremy in Toronto
0 reviews Ottawa, ON
10/10

Backyard patio

We hired empire to put in a backyard patio earlier this year. John was our construction manager and was great to work with. The crew that installed the interlock was professional and we are very happy with the results. Would recommend.

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Amanda-Lyn in Toronto
Amanda-Lyn in Toronto
0 reviews Ottawa, ON
10/10

Patio, stairs, laneway

Great professional work, honest, solution driven they did an exceptional job highly recommend. Our property was a mess after building a coach home and even with snow on the ground we were able to create a design, there was an issue with stone stairs and tripping hazards they were able to pivot and redesign without issue.

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Rich C
Rich C
0 reviews Ottawa, ON
10/10

Interlock

Really excellent work. Stones were cut perfectly to fit and appropriate effort was taken to prepare the ground. Even though there were a couple of misunderstandings in interpreting the drawings, the team were very cooperative and quick to remedy. The end result is beautiful. Would definitely use this contractor again.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Buyer beware

Buyer Beware- Company does NOT honour contract. Regardless if you have a binding contract, company may attempt to revise it , delete agreed upon material, alter it and add a significant cost increase and require you to agree to it. ( as they did to us a month before work was to begin) If you question it or do not agree ,they will dump your contract hoping for no repercussions.
As owner said to me, there is many new clients who are willing to sign and give company deposit that is now more lucrative for them( company) then complying with current contracts.

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Company Response

Dear homeowner,

We want to first of all thank you for choosing empire to complete your deck construction project.

Furthermore we want to apologize for the inconvenience you’ve experienced. We realize that getting your deck built is an exciting event and unfortunately the covid-19 pandemic has caused many challenges to the construction industry. These challenges include such as lockdowns / stay at home orders, curb side pick ups, material shortages, and lastly unforeseen lumber prices increases.

We are currently absorbing the costs associated with the additional management / labour required to complete these projects. However we did not budget / foresee such a large increase in lumber prices.

We are offering our clients the following options:
1. A full refund on their deposit
2. A revised price to cover the increase in material costs
3. The option to hold their spot until lumber prices go back down

Again we apologize for the inconvenience you’ve experienced. All the best and stay safe.

losma037
losma037
1 review Ottawa, ON
10/10

Best contractors we've worked with

Empire Deck and Fence was the best contractors we've ever worked with. They were incredibly professional, on time and communication was great.
We had a few challenges and we really appreciated the way they overcame them. For example, we are in a townhome and our legal right of way to the backyard was too narrow for the bobcat. So Empire negotiated with our back neighbours to use their yard, and put down fresh dirt and grass seed down and reset their paving stones for them to restore their yard when they were done.
They were not the cheapest quote we got, but we're still glad we paid extra and we're really happy with our new patio and deck.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empire Deck, Fence & Interlock

Our goal is to keep our nation's capital beautiful!

With the help of our amazing clients, Empire provides gorgeous exterior makeovers to wonderful homes across the city.

Thank you to everyone who has been part of our goal.

CATEGORIES
Decks, Fences & Gates, Interlocking Stone, Landscape Architects, and Landscape Contractors & Designers
SERVICES
- Decks (Composite, PVC, Cedar, Pressure-treated) - Fences - Landscaping - Interlocking - Hardscape - Stonework - Woodwork - Pergolas - Railings - Gazebos - Glass railings - Lighting
BRANDS
Composite Decks: TREX, Fiberon, Timbertech PVC Deck: Azek Interlock: Techo-Bloc, Permacon Banas... Fence: Tuffence, Bufftech
SPECIALITIES
- Architectural Design - Composite & PVC decks - Cedar & pressure-treated decks - Glass railings - Fences - Interlocking - Landscaping
WEBSITE
http://www.EmpireDeckAndFence.com
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
7
RETURN POLICY
Ontario Law: https://www.ontario.ca/page/your-rights-when-signing-or-cancelling-contract
PAYMENT METHOD
Cheque, Credit Card, Cash, E-transfer
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
Construction, Civil and Chemical Engineering, Architectural Technologist, Commerce
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$5,000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-year on workmanship for decks and fences. 2-year for interlock. Manufacturer's warranty applies for all materials.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.