I had installed the alarm and camera through Alarm Dealer. The contract was negotiated with the manager Aisha for parts and labour 3 years. I have the signed agreement from the technician. My camera stopped working and i had called for service. She was very rude and said the labour cost is $75 and the warranty expired after 1 year. Told her i had the proof of document it was amended for 3. She claims the documents is fake although the signature on agreement and installation are the same. Later agreed to send technician to have camera checked out. I had contacted to office to make a complaint to the owner Stan. Aisha called back upset that i was making a complaint and cancelled the service request. i have sent it to Better Business Bureau. Worst company to deal with.