the kindness and tolerance of the tech that visited here for multiple issues was astounding - i am so very grateful and will never choose any company other than proline - professional, i hope for, but the pure going all out to solve oh so many issues with such persistent gentle "i'll fix that for you" sort of blew me away. multiple issues, solved, in record time - clean, fixed, done, i am still a little taken aback. impressed is an understatement...grateful is a lame word for it right now, but all i have. i need better vocabulary for this experience.