2016 - Day of installation half of the order was missing. Unfortunately I paid the full amount. After three months of being ignored (I never did receive the remaining blinds) I submitted a BBB complaint - that was also ignored. I was going to submit through small claims but feel it would be trying to get blood from a stone. She told me they were Hunter Douglas with a life time warranty but I could not find her on their web site. However I just found her listed as an authorized dealer for Shade-O-Matic which I have been told is a subsidiary of Hunter Douglas. I left a one page note for them on their web site detailing my story and asked them to look at the online complaints about her. I am sure they would be interested in hearing from others as well ;).
2020-03-04 In response to Leslie's response to this rating ... . My apologies my user name was incorrect I am indeed in Calgary not Toronto and she knows exactly who I am .. I still have the invoice and our texts please see attachments. Leslie please feel free to contact me to pay me back.
p.s. BBB only shows complaints and reviews for three years however does not clearly state this on a business profile. When I submitted my complaint there were other negative reviews on the site which have now dropped off. Check all sources for accurate reviews.