2016 - Day of installation half of the order was missing. Unfortunately I paid the full amount. After three months of being ignored (I never did receive the remaining blinds) I submitted a BBB complaint - that was also ignored. I was going to submit through small claims but feel it would be trying to get blood from a stone. She told me they were Hunter Douglas with a life time warranty but I could not find her on their web site. However I just found her listed as an authorized dealer for Shade-O-Matic which I have been told is a subsidiary of Hunter Douglas. I left a one page note for them on their web site detailing my story and asked them to look at the online complaints about her. I am sure they would be interested in hearing from others as well ;).