The service leading up to the installation was fantastic. Paulina was patient and answered all of my questions. On the day of the install the posts were installed quickly and efficiently. However, the professionalism of the crew left something to be desired. They showed up and were smoking in my yard throughout the entire install, the main worker was condescending to me until my husband arrived, then he was ok. They destroyed my rose bush without consulting me or letting me know afterwards. They also walked all over the fence boards I am putting back up, breaking some that I will now have to replace after I had told them I was reusing them. All in all the job was completed on time, and on budget and the quality was good.

Let me start off by saying that I have been installing fences for close to 20 years.
Everything was very professional until I was alerted to the fact that my 12-foot posts were going to cost $10 more per post than a 10-foot post of the same size to install. Even though the length of the post going into the ground would be exactly the same. Couple this with the fact that I carried all of the wood into the appropriate backyard ahead of time.

I also saw one of the workers come out to the company truck on more than one occasion and urinate on the street.

Due to the logistic and personal issues that these guys have..... I will go somewhere else next time for my posts being set.

They arrived early, they left quickly, they were friendly, the foreman helped me with the planning and placing of the post locations. They are respectful, competent, careful and they know their stuff. Very satisfied with this company and I'd use them again.
Javier

Needed 12' 6x6 posts in mounted concrete in difficult ground. Staff were complete professionals arrived as planned, great work, careful with peripheral landscaping. Cleaned up everything. Only complaint is they are so good they are very busy and had to wait a few weeks for their next available date.

Took a vacation day to be around when the post holes were supposed to be dug. Received a call the day before at 4pm to cancel. Rescheduled to the next week, received a call at 2pm the day before to cancel.
I, like most people, can’t just cancel a vacation day last minute and show up at work as the shift has been covered.
The 3rd cancellation was due to weather, which is out of their control.
I was expecting a call today again to cancel but they actually showed up. Work done was fine, however, other companies I have used in the past were more reliable. I chose Post Hole Digges as they were available sooner than the competition, though with the delays, it wouldn’t have mattered.

Needed 10holes with cement for a deck. I normally would do this but price was great and all holes lined up perfectly they wheeled the cement down a slight hill to the back of house. No mess as they cleaned everything up.

Thank you very much to the Post Hole Diggers! I am very pleased with the work they did on my fence. The head office was well organized. Everything went as planned. Despite the large number of job requests, they sent a contractor the day that was booked. I also received a call from the contractor to confirm the time of his arrival. The contractor and his team did an excellent job. They made holes with a very powerful machine and also with hand tools on more sloppy areas. The new poles are now deep in the ground and nicely aligned. I am relieved because my fence will hold for many winters to come. I can highly recommend this company to anyone.

• I was not happy with this service and would not recommend to use this company.
• The contractor was unprofessional, not easy to work with and made me feel it was an inconvenience for him to be there to do the work he agreed to take on.
• The head office does not communicate job site details to the contractor, either that or the contractor does not properly read specific jobsite details. If you do use this service, you have to watch them the entire time.
• The contractor did not care about customer satisfaction or respecting the customer and wanted the quickest and easiest way to make a dollar.
• My experience with Post Hole Diggers was not quality and left me frustrated and unsatisfied with the work.

The following is a more detailed explanation for my review above :

My back fence fell over in the last big windstorm and needed new posts. I was very clear from the beginning that the jobsite cannot be accessed from the front but can be accessed by the back. The head office assured me that the contractor would be able to work this out on site and called me the day before to confirm I would be home while the work is done, which I confirmed.
On the day of work, the contractor showed up, from the start he was agitated and asked me why I didn't pick up the phone and said he almost didn't come, even though I had specifically confirmed the day before with the head office that I would be home.
We then reviewed the area of work and he appeared frustrated that he couldn't access it from the front, even though I had clearly told the head office that it would need to be accessed from the back.
The contractor told me he was not comfortable with parking on the main road in the back or parking on the strip of grass between the road and yard, as it was City owned. Up to this point I was calm and told him if he was not comfortable with that lets find a solution to get the auger in the back.
Instead of the contractor calmly taking a moment to reassess the situation, he gets annoyed and starts giving me a hard time and says it will cost an additional $150 dollars because now he has to drive to the nearest side road and unload the auger there and drive through the strip of grass he didn't want to park the truck on.
I was not in agreement with this, called the head office to complain and was on the phone less than 10 minutes and he had gone to the side road, unloaded the auger and was in the back ready to work.
The contractor then tried to guilt me saying now he has to wheelbarrow the concrete through the front, which is completely unjustified as that is what he would have had to do on any other job.
I then built a ramp to help the wheelbarrows access the back yard from the front.
At the end of all this, despite all the post locations being clearly spray painted, he offset some of the posts from where I marked them and two of the posts were installed 5 inches different in height. When I asked him the reason he tried to put the blame on me and the posts I had provided.
After the contractor had left, I found cigarette butts throughout the yard. Complete disregard for the costumer’s property.
At the end of all this, he charged me the $150 dollars extra for taking less than ten minutes to access the site through the side road.
I made the mistake of paying him on the spot instead of working it out first with the head office.
The head office would not refund me the $150 extra but said they would take the tax off of the original quote of $400. I think this is completely unacceptable.
If a company provides a service, it should be on the basis of quality and customer satisfaction.

The Post Hole Diggers have helped us out on several projects over the past year and the work has been excellent every time. They tell us in advance when they will show up and call us before heading over. The posts are always perfectly set and installed quickly. Their price is reasonable. In every experience we've had with them they have been professional and courteous to us and our customers which is extremely important. We go to great lengths to ensure our customers have a great experience so we demand the same level of commitment from our partners. These guys have always pulled through for us. Isaac and Tyler have done the majority of our projects and they make up an outstanding team. Paula and Lindsay in the office are an absolute pleasure to deal with too. Thank you Post Hole Diggers for a successful season. We are looking forward to working together for many more season to come. We highly recommend them.

I just used this company yesterday, and I have to say that I wish I never did.

1-HIDDEN COSTS no.1
The contractor started off by telling me that because it was going to take so long, he was going to charge $275 per hour after 2 hours of work!! NOTHING was mentioned about this when I called and inquired about the fees. My neighbour and I argued and he said, “ok, but I have to start charging after 3 hours”....First of all, that's called a hidden cost, and secondly, I sent very clear pictures of my terrain so they could have mentioned any issues at that point. All that was mentioned was the $35 fee per 6”x6” post, and that the machine was able to pass between the houses.
He finished in 3 hours...luckily I suppose, but it was a rushed job.
Telling a customer about fees on the day the work is to be done is dishonest and puts the customer in a corner, we had already bought all the lumber and scheduled other appointments afterwards. So it's very hard to say no on the spot....but I'm sure they know that.

2-HIDDEN COSTS no.2
Although we had the centre lines marked, and I specifically told him the spacing I was looking for, he still put his own centre line and marked his own spacing, and ended up charging me and my neighbour $45+HST EACH...ANOTHER HIDDEN COST!!

3-MEASUREMENTS NOT CORRECT!!
On one side, they put the posts COMPLETELY ON MY SIDE, not on the centre line!!!! How bad or just careless do you have to be to mess up a property line....My neighbours and I spent so much time measuring our property lines based on the plans, and he just came in and quickly with no regard put the posts completely on my property. I'm extremely upset about this.

I DO NOT RECOMMEND USING THIS COMPANY at all.....but if you do, you better be out there with them measuring every post and every distance from every wall...otherwise you're in for a nasty surprise like I was...but remember if you go over your time limit, expect to pay a heavy hourly rate!!

The better advice I could give you is to use a completely different company that respects property lines, a customer's request for spacing and doesn't surprise you with hidden fees when you're 'under the gun'.

Here's the fine print that's supposed to cover them from any responsibility:

7) The prices provided are just an estimate. Once the contractor has started digging, he will assess the site and if there are any issues that might affect the price, he will let you know at that time before proceeding.    
 
8) We accept Visa, MasterCard, Debit, and cash. Please inspect the job upon completion to ensure that the job has been completed to your satisfaction. If you have any issues with the work that has been done, please address them before you make payment. Once payment has been made you are approving that the job has been completed to your satisfaction.   
Please feel free to contact us if you have any questions or concerns.    

So once payment has been made, the customer is supposed to shut up and suck it up...I don't think so.