I just used this company yesterday, and I have to say that I wish I never did.
1-HIDDEN COSTS no.1
The contractor started off by telling me that because it was going to take so long, he was going to charge $275 per hour after 2 hours of work!! NOTHING was mentioned about this when I called and inquired about the fees. My neighbour and I argued and he said, “ok, but I have to start charging after 3 hours”....First of all, that's called a hidden cost, and secondly, I sent very clear pictures of my terrain so they could have mentioned any issues at that point. All that was mentioned was the $35 fee per 6”x6” post, and that the machine was able to pass between the houses.
He finished in 3 hours...luckily I suppose, but it was a rushed job.
Telling a customer about fees on the day the work is to be done is dishonest and puts the customer in a corner, we had already bought all the lumber and scheduled other appointments afterwards. So it's very hard to say no on the spot....but I'm sure they know that.
2-HIDDEN COSTS no.2
Although we had the centre lines marked, and I specifically told him the spacing I was looking for, he still put his own centre line and marked his own spacing, and ended up charging me and my neighbour $45+HST EACH...ANOTHER HIDDEN COST!!
3-MEASUREMENTS NOT CORRECT!!
On one side, they put the posts COMPLETELY ON MY SIDE, not on the centre line!!!! How bad or just careless do you have to be to mess up a property line....My neighbours and I spent so much time measuring our property lines based on the plans, and he just came in and quickly with no regard put the posts completely on my property. I'm extremely upset about this.
I DO NOT RECOMMEND USING THIS COMPANY at all.....but if you do, you better be out there with them measuring every post and every distance from every wall...otherwise you're in for a nasty surprise like I was...but remember if you go over your time limit, expect to pay a heavy hourly rate!!
The better advice I could give you is to use a completely different company that respects property lines, a customer's request for spacing and doesn't surprise you with hidden fees when you're 'under the gun'.
Here's the fine print that's supposed to cover them from any responsibility:
7) The prices provided are just an estimate. Once the contractor has started digging, he will assess the site and if there are any issues that might affect the price, he will let you know at that time before proceeding.
8) We accept Visa, MasterCard, Debit, and cash. Please inspect the job upon completion to ensure that the job has been completed to your satisfaction. If you have any issues with the work that has been done, please address them before you make payment. Once payment has been made you are approving that the job has been completed to your satisfaction.
Please feel free to contact us if you have any questions or concerns.
So once payment has been made, the customer is supposed to shut up and suck it up...I don't think so.