Took a vacation day to be around when the post holes were supposed to be dug. Received a call the day before at 4pm to cancel. Rescheduled to the next week, received a call at 2pm the day before to cancel.
I, like most people, can’t just cancel a vacation day last minute and show up at work as the shift has been covered.
The 3rd cancellation was due to weather, which is out of their control.
I was expecting a call today again to cancel but they actually showed up. Work done was fine, however, other companies I have used in the past were more reliable. I chose Post Hole Digges as they were available sooner than the competition, though with the delays, it wouldn’t have mattered.
- Company Response
I'm sorry that the job had to be postponed a couple of times. However, I do want to remind you that we were ready to come out to do the job and had a crew on their way to you and when they called you you told them that you weren't ready and that you needed to reschedule the appointment. Unfortunately because our schedule is full for at least two weeks ahead it is difficult to squeeze in a reschedule but we did make every effort to do so and the job was done that same week because of our efforts to get you booked in. I'm sorry that the delays happened and that it postponed your job, however, I am glad that you were satisfied with the quality of the work that was done. In the end I believe that is is the quality of our work and our commitment to our customers that sets us apart from the other companies out there.