Requested 7 fence posts for 6 x 6, and 6 footings for my future deck. Upon arrival, the contractor "did not know" that he had to install the footings as well as he as under the impression he was only doing the fence posts; he seemed annoyed (wasn't my fault; I requested it from when I called). He also complained about being too tired multiple times. Off to a great start!
They did what they had to do but not without my own annoyances:
-I originally requested for 7 posts, but he could not access the machine for one of them. I was fine with that, but the machine damaged one my trees when he tried to access it
-he didn't like the brackets for the footings I provided and harped on it more than a few times because they weren't the "standard ones". I'm pretty sure these brackets have been used in the past as they have been sold at the stores for years (I bought them at Home Depot). Basically I was requesting to have just bolts installed into the footings and the bracket which as designed to be adjustable I would install afterward, but he said the bracket had to be installed with the bolt. As a result, my adjustable bracket is no longer adjustable as it as set in the concrete already
-they didn't agitate the concrete in the sonotubes after pouring the concrete in it to release any air pockets (I even asked him if they would; he said they would but they didn't). As a result, the brackets settled unevenly in the sonotubes and the concrete sunk in a bit within the sonotube (not level at the top of the sonotubes). I don't do this for a living but I would imagine this should be a common practice?
-his helper dropped the wheelbarrow of concrete on my neighbour's property. I understand accidents happen, but they did not do a good job of cleaning it up (removing all the larger stones on his grass). I'm grateful my neighbours are nice and understanding
-maybe this is my fault for not investigating into this earlier, but there were extra charges I was not aware of ("marking fees" and the addition of an extra "man hour") and he did not make it clear at the beginning of the job. But I can't blame him as he was quite tired! (sarcasm)
This is hard work; I get it. It's why I hired a company to do it (and one that was regarded good by Homestars). I would probably not use them again in the future if I needed another post hole digging company. I don't think I'm unreasonable (as you can see from my other reviews), but this one just left me disappointed.
I do want to add though, that I found Paula (my first point of contact) to be very professional and pleasant, and she even contacted the locate companies for me. If only the on-site crew matched that professionalism.
You win some, you lose some!