• I was not happy with this service and would not recommend to use this company.
• The contractor was unprofessional, not easy to work with and made me feel it was an inconvenience for him to be there to do the work he agreed to take on.
• The head office does not communicate job site details to the contractor, either that or the contractor does not properly read specific jobsite details. If you do use this service, you have to watch them the entire time.
• The contractor did not care about customer satisfaction or respecting the customer and wanted the quickest and easiest way to make a dollar.
• My experience with Post Hole Diggers was not quality and left me frustrated and unsatisfied with the work.
The following is a more detailed explanation for my review above :
My back fence fell over in the last big windstorm and needed new posts. I was very clear from the beginning that the jobsite cannot be accessed from the front but can be accessed by the back. The head office assured me that the contractor would be able to work this out on site and called me the day before to confirm I would be home while the work is done, which I confirmed.
On the day of work, the contractor showed up, from the start he was agitated and asked me why I didn't pick up the phone and said he almost didn't come, even though I had specifically confirmed the day before with the head office that I would be home.
We then reviewed the area of work and he appeared frustrated that he couldn't access it from the front, even though I had clearly told the head office that it would need to be accessed from the back.
The contractor told me he was not comfortable with parking on the main road in the back or parking on the strip of grass between the road and yard, as it was City owned. Up to this point I was calm and told him if he was not comfortable with that lets find a solution to get the auger in the back.
Instead of the contractor calmly taking a moment to reassess the situation, he gets annoyed and starts giving me a hard time and says it will cost an additional $150 dollars because now he has to drive to the nearest side road and unload the auger there and drive through the strip of grass he didn't want to park the truck on.
I was not in agreement with this, called the head office to complain and was on the phone less than 10 minutes and he had gone to the side road, unloaded the auger and was in the back ready to work.
The contractor then tried to guilt me saying now he has to wheelbarrow the concrete through the front, which is completely unjustified as that is what he would have had to do on any other job.
I then built a ramp to help the wheelbarrows access the back yard from the front.
At the end of all this, despite all the post locations being clearly spray painted, he offset some of the posts from where I marked them and two of the posts were installed 5 inches different in height. When I asked him the reason he tried to put the blame on me and the posts I had provided.
After the contractor had left, I found cigarette butts throughout the yard. Complete disregard for the costumer’s property.
At the end of all this, he charged me the $150 dollars extra for taking less than ten minutes to access the site through the side road.
I made the mistake of paying him on the spot instead of working it out first with the head office.
The head office would not refund me the $150 extra but said they would take the tax off of the original quote of $400. I think this is completely unacceptable.
If a company provides a service, it should be on the basis of quality and customer satisfaction.