We purchased a $1800 vanity from this place in July 2016 and it was available for pick-up in August 2016. We had it professionally installed by contractors who were completely redoing 2 bathrooms in a new home we had recently purchased.
By March the unit began showing severe cracks. I sent a letter to Gus's asking if they would replace the unit or, come and get it and reimburse me. Keep in mind that we had this professionally installed so now we are looking the cost of having an electrician and plumber return to uninstall the old one and install a new one.
This is the response I received from Gus's head office.
" Solid Wood Vanities and Wood Hutches are not covered under Warranty. This would be caused by the humidity levels in the house.
Our cost on a hutch is $495.00 and we can sell you a new hutch at cost as an option or I would suggest for a fast and easier fix then purchasing a new hutch, is to use wood filler to fill the cracks and use a touch up espresso paint or pencil.
let me know if you have any other questions.
Imagine! They had the audacity to suggest we come back and pay them more money for a unit that had already proven itself faulty and lasted mere months.
Also, we knew it had nothing to do with the humidity because we also had a new humidifier installed when we moved in and the humidity in our home sits at 40-50% depending upon the season. Oddly enough, it seems this was the only piece of furniture affected.
To say that we are not happy is an understatement. We now have a beautiful master bath with a "new" vanity cracked in several, very obvious places.
Please, please DO NOT spend your money at this store. Since we have had this problem we have heard from many others who have had similar experiences.
For the record, we are still considering small claims court.
Update: September 13, 2017 - We have lodged a complaint with the BBB which can be viewed on their website. It appears this issue will not be resolved without legal intervention.