We completed a kitchen/home renovation with this company in April. We are still waiting on finishing things with little to no communication unless we harass them. There are aspects of our project that are amazing, such as the flooring. Other work was done very poorly, in fact our builder did a better job as I am still cleaning paint off the outlet covers. The communication was terrible despite all the promises. Jean did the best that he could but with so many projects we felt forgotten a lot of the time. We would not use this company again.
- Approximate cost of services:
- $150,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Very unfortunate to hear that you feel the work was not up to standards, the finished product really looks incredible. We hold all of our trades and suppliers to the highest level and stand behind the work that they complete. If something is not completed to satisfaction and is a deficiency in work, we can arrange to have the trade brought back in to fix their work. In terms of the one cabinet door that has an interior scratch, we had arranged for this fix and it was agreed to have the owner of the cabinet company work directly with you to have it replaced. Unfortunately just hearing now that it hasn't been completed. We have since stepped back in to ensure completion.