I have appreciated the use of HomeStars for some time now but always as a reader. I have been compelled to create an account today in order to share with other readers about an extremely positive experience I had with this company. We tend to take time to complain about the bad parts of our day, but it's important to give credit where it's due, hence my 10 star review today.
Though our home is only 10 years old, we have needed to do many repairs and replacements as the previous owners did not do basic upkeep nor take care of items such as furnace and A/C maintenance, Dryer vent cleaning; a few amongst many issues we have faced in our short time here. Having already shelled out thousands of dollars to get our home's systems functioning properly, and suffering from a dust allergy, I knew I needed to get my ducts cleaned but didn't want to spend a fortune on one more of home ownership's "hidden costs". So I looked to the internet for a deal and that's where I discovered Duct Cleaning Depot.
As predicted, from previous comments from various contractors who have serviced my home, there was quite a mess waiting for Damian and his team to work through due to years of neglect. Damian told me that my dryer vent was in his Top 10 worst he's ever seen....I was surprised that he didn't say THE #1 Worst after what I saw him pull out of there. In fact, I believe we were living with a serious fire hazard before Damian got here.
They stayed nearly all day to get everything done properly and their energy and big smiles lasted too. From laying down coverings over my carpets and floor vents to ensure my home stayed clean during the process, to explaining their steps and their findings to me along the way, I found their professionalism to be top notch.
In a day in age where Customer Service is really lacking, these guys proved that there are still companies and individuals out there who care and work hard to make sure that things are done properly and completely. I will without a doubt use this company again and without any hesitation recommend them to all of my friends and anyone reading this review. Thank you so much!
- Company Response
Such a great detailed review! Thank you so much for taking the time to create an account. We appreciate you explaining your experience in a way that customers can understand the kind of service we deliver. We take the time to the job right the first time and it's good that you noticed the care we take in covering and sealing your system during the cleaning. Please feel free to contact us or refer us to anyone you know who may require our services, thank you for your business!