We had an unexpected issue with our hot water tank recently and I called Sam based on the many positive reviews online. I knew what the issue was (it needed a new part) and while other companies wanted to charge me for a diagnostic visit regardless, Sam reassured me that there was no need and he could simply bring the necessary part to install, saving me the cost of an extra visit. He then stayed on the phone with me and walked me through a few tests I could do to troubleshoot in the meantime (something he could have easily charged for) before recommending a different solution altogether. This ultimately saved my husband and I a substantial amount of money even though it cost Sam our business. He very clearly had our best interest at heart and helped us so much without ever even meeting us. We would highly recommend Sam for his knowledge, honesty and reliability.
- Company Response
Thank you so much for taking the time to write this amazing review!