We hired Callaway Contracting Inc. for a Home Renovation project based on a cost + 20% deal.
We were disappointed with our Reno experience as:
a. Invoice charges violated industry acceptable rates and our agreed terms;
b. Invoice backup not initially provided and then did not correlate to initial amounts;
c. Multiple input, calculation errors and charges in excess to our agreed terms;
d. Decisions made without approval which ultimately cost us more;
e. Company Labor rates charged at cost +50% &/or + 60%, not agreed cost + 20%;
f. Final Reno costs excessive and timing was almost double;
g. Trust violated with charges above agreed deal;
We will not be recommending Callaway. Quality of work was good overall because of the trades accessed BUT invoiced charges had too many errors, were excessive and in direct violation of industry standard and our agreed upon deal terms.