Steam Dry Canada

My husband & I contracted Steam Dry Canada, through Home Depot, to clean our carpets. Our job technician, Douglas, did an amazing job, even removing stains that we thought were permanent. Douglas arrived on time, was very professional and worked diligently for 2 hours. We were more than happy with the cost and consider it very reasonable. We've hired many professional carpet cleaners over 40 years and this is definitely the best service and cleaning that we've encountered. We wouldn't hesitate to recommend Steam Dry Canada and especially Douglas! We're so pleased with the carpets that we're planning on getting our furniture cleaned next - can't wait to see the results there! Thank you so much Douglas for your hard work and excellent job, you are a credit to Steam Dry Canada.
Regards, Joy & Brian H - Langley, BC

I hired this company for my carpet cleaning but I am highly disappointed,my house carpet still not clean and stains still in the carpet and they ask for more money too I pay 280 $ for that but when I phone this company that time they give the quote for 170$ but later ask more money.
The technician was very unprofessional,he come and complete all job in 20 minutes and he left and he damage my house wall paint too.I don't want to recommended this company.

Steam Dry Canada solicits at Home Depot. Be aware! Took our 2600.00 cream coloured carpet and returned it mouldy and stained. We advised we were going out of town and they said not a problem they would make sure it was dry before storing. They returned it mouldy and it appears a mouse nest was started so a large amount of debris and wood pieces of dirt was in the rug when we opened it. The tech who took the rug back agreed there were no stains when it arrived for cleaning. The stains didn't come out and They said too bad. The rug isn't useable and we feel very ripped off. This company has no integrity and will not own their mistakes. We have audio conversations with the tech stating the stains were not there but fell on deaf ears. In my opinion consumers mean nothing to this company.

I hired Home Depot for furnace and duct cleaning, knowing they contact out the work, and this is the company they sent out, from their Edmonton operations.

I am a contactor mysejf, so expect professional service. I can honestly dealing with Steam Dry has has been my most frustrating and disappointing service I have ever received from a service provider.

A big lack of communication between Home Depot and Steam Dry, and the tech showed up unprepared to do the job. Tried calling their main call centre to resolve the issue and received nothing but unfriendly service and attitude from one of the customer service professionals (not really), named Melissa. I asked to speak to the manger and she told me that was not possible, and that she would only pass my information along and in the end hung up on me, and received no call from the manager. The tech finally came back later in the day, but tried to upsell us on services that were not apparently included in the cleaning, when they advertise not hidden costs.

I can say there was a real lack of professionalism and customer service I received from, and would not recommend them or Home Depot for that matter.

The service tech came and went in less than 30 minutes. Got the carpet good and wet, as observed by two contractors who are doing reno's in my house. Charged my spouse more than the advertising indicated, even though area was less. Extremely dissatisfied. I want a full refund. Stains are still in carpet and it still has dampness three days later. Management did not reply yet, after numerous phone calls and e-mails. Horrible! Same happened to a friend. She was overcharged and the second cleaning was the same poor quality as the first .

Called and was given an estimate for cleaning of $300. Was VERY specific to ask that's the "total cost with gst for my two story home"? And my bill was $400. House is empty and no hardwood on main level. Just basement and upstairs. Took the tech one hour to do. Terribly overpriced

Contracted through Home Depot. The process was easy and it worked out well. Brad the technican came in a very big truck to clean my ducts an furnace. He called ahead of time to let me know ETA. No hidden fees and he did a good job in cleaning. We had a nice chat as well; very personable and he answered all my questions. They had good equipment to complete the job and it took 1.5hrs. Would recommend again.

I signed up for duct cleaning - and ended up getting the furnace blower cleaning and sanitizer treatment as well! Brad was amazing. Never once was he pushy in his sales. He simply stated what he could do, why it would be beneficial, and what the additional cost would be. I felt that I was able to make a decision without pressure, and asked more questions which Brad had no problem answering. There were no additional hidden charges with the duct cleaning service itself, and it included a free filter. He called ahead to let us know how far away he was, and throughout his visit, ensured that we knew what he was doing and why, and shared suggestions for regular maintenance moving forward. I will definitely be in contact when it's time to have my vents done again.