On March 27th Lets Get Moving packed my belongings & on March 28th they moved me.
The packers were very nice people as were most of the movers. But overall I found the level of service appallingly bad!
I've hired packers/movers before although it's been a while (last time was Jan 2006). But, the packers got my hanging clothes to the new place neatly as opposed to wrinkled beyond belief (and I have a high tolerance for wrinkles). This is probably because in my 2006 move the company packed using wardrobe type boxes for hanging items & this team threw things willy nilly into medium sized boxes that were way too small for hanging clothes.
They also kept asking me to confirm (on moving day no less) that everything had been packed when a lot of stuff was not yet in boxes. Probably the lowest point was when one employee justified their failure to pack some of the contents of my home by the fact that they were just "empty boxes" (they were decorative xmas boxes that I had stored in a cupboard).
When we got to the new house, they kept putting things in the wrong place. For example, there were boxes that i had packed labelled basement that they left in the garage and boxes they had packed that were labelled kitchen that ended up in the basement.
They were unable to put the master bed back together. They asked me to tell them where the hardware was to attach headboard & when i didnt have a clue, they just didn't bother to attach headboard to bed frame.
Notwithstanding the fact that it had been attached at my old house & they had been the ones to dismantle it (several days later hardware hasnt shown up & headboard remains unattached).
A new neighbour asked them to move their truck because they were blocking their driveway. They didnt want to move their truck away from the neighbours driveway until I had moved my car from its legal spot. This was after i explained that i didnt know where my keys were. I literally had to shout at them that they were breaking the law by blocking a driveway before they would move their truck (I was totally mortified before my new neighbours, who very graciously acknowledged that they understood my frustration & were also quite unimpressed by this attitude).
So, when i was asked to pay in full before trucks had been completely off loaded & things that had been removed clearly werent in right room or (still have no idea were my mugs & most of my kitchen plates are, but i suspect they must be in my basement boxes), i refused because i had no confidence that they would complete the job in a basically competent manner. They called their supervisor, who not only insisted that I pay in full, but reprimanded me for being harsh with the movers. I paid in full.
And the team did off load. But things are still disportionally chaotic. For example, I have a plant stand that was on the living room of my old house. And the frame of the stand was correctly left in the living room of my new place. But the 4 glass shelves for the stand have yet to turn up. There are only 2 boxes of items for my living room and neither contain the shelves. There are also several items from my old master bedroom that were just plopped down in my living room.
I wish i could say that i have described all the issues, but I could go on & on.
I feel like i paid you a reasonable amount, but didnt get a fair service in return.
If any "upgrade" suggestions had been made I certainly would have considered paying a bit more to get what i needed to have as smooth a move as possible (e.g. if I had been told i could only get wardrobe boxes if i paid more). But no upgrades were mentioned so my expectations were based on what i had paid in 2006 for the kind of service i received then. And I was swayed by the fact that the company had won so many awards and had good reviews. I really thought i was paying for good service.
i shared my experience with Let's Get Moving 2 days ago and no response yet. But i suspect that i will continue to get crickets. I dont know how to account for my experience since it seems that most reviews are positive. But i am extremely disappointed and think that i made a very poor choice.