***BEWARE*** ODAR sends dishonest technicians into your home. The culprit, Johnny, arrived at my door wearing an ODAR identity shirt. I was desperate to have my Viking
gas range oven repaired. After 1/2 hour he said it was a "big problem" and gave me a quote of $900 to fix it. He claimed it needed 2 parts at $350 each and it was a complicated install.
When he came back from his car with the parts I asked him what they were and he said igniters. I then checked online and found that they retail from Viking for $112.
I asked why his were so much more and he explained that his parts were top of the line parts that he gets supplied by the company, ODAR. He proceeded to fix the "big problem"
in 45 minutes and was out my door with $900 cash. After he left I found the packaging for the parts stuffed into my garbage can and to my great disappointment the packaging
was for Whirlpool Corporation Factory Certified parts with a Whirlpool Igniter product number. I checked online and was shocked to see that they retail from Whirlpool Canada
for $35.39! I also learned that this problem is a routine fix, not a complicated one, and that there are many YOUTUBE videos on how to replace this part for the DIY'er.
I called Johnny multiple times on the phone number he gave me but could never get through. I spoke to ODAR customer service multiple times and they regret this situation happened
and said that they will no longer be using this technician since there have been other such incidents with him but they could not do anything else for me.
So I'm left with my $5000 Viking range now with $35 mediocre Whirlpool parts and hoping that I get a couple years out of them.
If there's one bad apple.....you know the rest.
- Approximate cost of services:
- $900.00