Appliance Repair Toronto

Formerly On Demand Appliance Repair
Appliance Repair
Toronto ON M4R 1L4
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Private User
Private User
Private User reviews Ottawa, ON
0/10

diswasher

I'm very disappointed with this service .My cdishwasher was leaking so I called them and I told that I need someone to come and check it out.The person who I was talking ask me what happen I told him that is leaking from left side on the bottom of the dishwasher.Then he told me he will sent technician to my home.Because I'm working person we set up time 4 pm.The technician came at 2:30 pm my son was home and let him in.He just turn on dishwasher se elthe leaking and told my son that is going repair cost $225 plus parts.My son called me and told me the price so I told on the phone to my son tell technician that I will not going to repair because new one cost $380.My pay son him $90 service fee.The technician didn't even know where is leaking from what part he need to replace but he already told the repair price cost ,he told to my son that he doest sure what part is broken . I called to this service and told them that I want my $90 back because the technician didn't do nothing to find out what is the problem with my dishwasher he told me no refund I asked to talk to manager or owner he hang out tell.I will report them to better business Bureau because I they took my money for nothing .Never ever recommend them.I pulled out my dishwasher and found out where the leaking is was the hose was broken I bught new one and replace cost me about $6 yes only six dollars and 5 min to replace and I'm a woman .In my opinion very bad service .The technician didn't diagnostic anything I know how service charge looks like I had one for my washing mashing the technician diagnosed what was wrong with my washing mashing what part I need and cost for repair but ur technician didn't do nothing no diagnosed anything he took money for nothing .

Approximate cost of services:
$90.00
3 of 3 people found this review helpful.
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Company Response

Hello,
I want to clarify the situation because you are misleading the facts. The technician came by and diagnosed your dishwasher and gave you a quote for the repair. Your son, refused to continue with the repair, therefore there was a trip charge that was agreed upon initially. Every company charges a trip charge if there is no repair. you were not over charged by all means. The service call fee is only for the diagnostic and time spend troubleshooting your appliance.

Since you CHOSE to not continue with the repair, the service call fee is applied and non refundable. Im sorry you feel this way but I must say that you did not act fairly to this situation. I encourage you to check out other reputable companies and you will see that they have the same procedures.

Regards,
Service manager.