LLCR Ltd

General Contractors
Ottawa ON K1P 5J2
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Reviews for LLCR Ltd

Average customer rating:
7.8 10 (4 reviews)

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DanielViens
DanielViens
0 reviews Ottawa, ON
1/10

Kitchen Renovation

Only hire LLCR if you've got project management experience to supervise, knowledge of building codes, all the tools to do the job, are available to help, and have all the patience in the world.

We hired LLCR for an IKEA kitchen renovation in 2019-2020 which also included retiling the floors in the entryway and powder room. We do not blame LLCR for any delays cause by the pandemic or the unfortunate loss of the project manager.

That said, LLCR came in and started the work, demo was done quickly and pretty cleanly as far as demo can go. Work started and the first issue occurred when replacing the floor. Flooring was done SO poorly with countless uneven tiles that it had to be removed and replaced completely. This only took place after some arguing and after cupboards and counters were in place. They used a "self-leveling" product to try and fix issues they said existed with the floor however the product used resulted in a glob of cement on the floor which they had to chip up again before the second floor was installed.

Installation of the hood exhaust duct was done with insulated plastic vent pipe (for washroom exhaust) which we were told not to worry and that this was "what we use everywhere". Only after producing references from the Ontario Building Code was this changed to a metal exhaust.

Finishing work was so poorly done that gaps at framing joints around windows and at floor as well as nail holes were left unfilled and simply painted over.

The final coat of paint was so blotchy that it resulted in the owner of the company (Luc) to question if they even used the same paint for this coat on the walls and ceilings. Some difficult to paint areas (above archways) were left unpainted. At this point I'd had enough and asked for a credit for the paint so I could do it myself. They offered $200 for a paint job they charged me over $1400 to do (we also had to pay for the paint separately); I was able to argue this credit up to $400.

As I worked from home during this renovation, I was asked on NUMEROUS occasions for help moving or installing materials as they only had one worker on site. Request to borrow my tools also occurred several times because "their tools were on another site". All this amongst the calamity of other smaller issues, errors, and delays.

It's now a year in, we have loose tiles in the entry and the grout is coming up and chipping between tiles in the kitchen. Months of emails and calls to their office are not being returned. Their office staff might as well not exist unless they need to send you an invoice which they're not slow in doing. They were beyond poor with communication during the work and might as well not exist after to warranty their work.

The single star is given simply because they finished the job; dealing with LLCR during (and especially after for warranty work) has been an absolute nightmare.

Approximate cost of services:
$40,000.00
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Company Response

Daniel and Mandy, thank you for taking the time to post this review. It was unfortunate timing when your renovation took place. From the start of the Covid pandemic to the immense loss we suffered as a company with the passing of our project manager that had been with us for over 6 years. It was a difficult and challenging time for us on a business as well as a personal level. This loss affected our company for many months during and after.

In regards to the kitchen floor, there were indeed a few tiles that needed to be replaced. We were going to proceed to replace those tiles but with your insistence/arguing, we agreed to replace the entire kitchen floor (at our cost, approx $3000). However, when it came time for us to purchase the new tiles, it came to our attention that you chose a completely different tile from the original. The original tile was light beige. The new tile was quite a bit darker and grey in colour. This led us to finally understand why you were so adamant that we change the entire floor. You completely changed the look of your floor, all at our cost.

The amount you were charged for painting the kitchen was $899, of which we credited you $450. We were prepared to do another coat but you insisted that you wanted to do a final coat on your own and asked for a credit to do so.

In your email prior to the one-year mark, you made no mention of any loose tiles. You only spoke of 2 very small holes in the grout. This could be normal wear and tear or from cleaners used.

We have been in business for over 22 years. If our service was as poor as you mention it would be difficult for us to remain in business for as long as we have. Luc, owner/project manager, has built and managed numerous large projects including custom homes, home additions, condos, and much more and has had great feedback and reviews. We have numerous ecstatic clients who love our work and would recommend us anytime. All renovations encounter hiccups at some point. Part of what we strive to do is to ensure that things go as smoothly as possible. It's unfortunate and we do sincerely apologize that your reno did not go as smoothly as we all would have liked.

Dave W
Dave W
0 reviews Ottawa, ON
10/10

Basement Reno

We hired LLCR to finish our basement. Besides a couple of expected hiccups they finished well within the timeline that was given to us at the beginning of the project. We are super pleased with the final result and can finally enjoy our new space. Luc and his team were amazing to deal with. Totally recommend

Approximate cost of services:
$60,000.00
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Company Response

Thank you for the great review. It was a pleasure working with you and your family on this reno. Enjoy!

PatriciaM
PatriciaM
1 review Ottawa, ON
10/10

Excellent

I have had LLCR, Ottawa, do three big jobs in my house over the past few years. Recently, I had my kitchen and livingroom gutted then reconstructed. Luc was vigilant about ensuring that the sub-contractors were reputable and stuck to the plan. Heather, the administration assistant, was so personable that I never felt that my questions were a bother. I would highly recommend this company for any home renovations. To date they have reconstructed all three bathrooms which included work in the master bedroom, my entire basement was turned into a gorgeous suite, my livingroom and kitchen and my laundry room.

Approximate cost of services:
$20,000.00
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Susan
Susan
3 reviews Kanata, ON

First Review

10/10

Installation of Ikea Kitchen cabinet

They install my IKEA kitchen cabinet in one day. They came on time and got the job done in one day. They did a great job installing the cabinet and cleaning after themselves.

Approximate cost of services:
$1,200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about LLCR Ltd

LLCR LTD is one of Ottawa’s leading renovators. Our reputation is well-earned and honoured. We can handle all of your needs – from updating your kitchen, bathroom or basement to home additions. In fact, our sound workmanship in design, installation as well as project management are what we excel in. We also take great pride in being a certified IKEA kitchen installer for many years.

We value the relationship we build with every client. We listen and respect your budget and deadlines. We work with you every step of the way. When the work is completed, we guarantee the final product will be better than you ever imagined. Just read our testimonials. Better yet, explore our website and get to know us and the integrity of our work.

OUR COMMITMENT TO YOU
LLCR LTD will take care of you from the moment of our first meeting. We will respond to your needs and provide great service. We will treat you like a member of our family. Our clients often establish a lifelong relationship with us since they know they can trust us to deliver what we have promised.

We are also a “green” company. We use environmentally friendly products as much as we can. We also recycle or re-use building materials that are still good, or donate them to Habitat for Humanity.

OUR HISTORY
LLCR LTD has been building and renovating Ottawa area homes since 1999. We pride ourselves in providing clients with superior work at affordable prices. We have a deep commitment to customer service and satisfaction and have great working relationships with our sub trades and suppliers

CATEGORIES
General Contractors
SERVICES
We are Your Renovation Specialists! Services Include: Basement Renovations, Kitchen Renovations, Bathroom Renovations, Home Additions, Condo renovations and so much more.
STYLES
Everyone has vastly different tastes and styles. We work with our clients to ensure that their vision is the final product. From rustic country to traditional to modern, the vision is yours.
WEBSITE
http://www.llcr.ca
YEAR ESTABLISHED
1999
PAYMENT METHOD
Cash, Cheque, E-transfer
LICENSES
BBB Accredited
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, please ask for more details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.