Hello Mr. David,
we are glad to hear that we managed to solve the issue that worried you and again, we are very sorry to hear you did not have a positive experience with us when you called us about the discharge line in April.
We hope that was not your original experience when we installed your sump pump system back in October.
As we discussed by emails and the message left on your phone by Michael, the company owner, he was not aware of this matter until we escalated it recently, thank you for bearing with us during our busy season.
Please do note that we always knew the sump pump system works well and discharging the water away from your foundation is the best solution - we did work with your approval originally to discharge the line further away than where we usually install it, to avoid having water puddle in your particular situation, but there was water puddling anyway as we understood from you, probably due to the nature of the soil and the slope of the earth in that location and we couldn't anticipate this happening.
Water puddling would never cause any issue to the system integrity and the purpose of the sump pump system; however, we should have been more sensitive to your particular complaint and we should have acted faster.
Thank you for having raised these issues, they will definitely help us serve our clients better in the future.
Do not hesitate to call us if you have any further questions or concerns.