Upgrade Countertop & Stone

Countertops
271 Amber Street Unit 8 Markham ON L3R 3J7
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Upgrade Countertop & Stone
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97%

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Reviews by rating (past 12 months)

Reviews for Upgrade Countertop & Stone

Average customer rating:
9.9 10 (30 reviews)

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Kendra in Toronto
Kendra in Toronto
0 reviews Markham, ON
10/10

Hanstone Quartz Countertop Installation

I found this company through the Hanstone Quartz website under the “find a dealer” page. I sent my kitchen drawings to approximately 10 different fabricators and Elaine’s quote was $2000-$3000 less than everyone else’s for the exact same product and service. She and her crew came the next day to measure and create a template. The slab arrived in 48 hours and she let me take a look at the full slab in the warehouse before it was cut. The installation took place a couple of days later. In less than 5 days, I ordered the slab and had it installed which is almost unheard of. The installers were quick but very precise and had great craftsmanship. We were worried about the top seam as we picked white quartz but the seam is almost non-existent (see attached photo of the corner where the two pieces meet). They did a fantastic job. I would definitely recommend this company and plan to use them again on future products. Thank you Elaine and crew for the beautiful countertop!

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Company Response

Hi Kendra it was our great pleasure to worked with you, thank you very much for the response and recommendations looking forward to working with you next time
Regards,
Elaine

deepa
deepa
3 reviews Toronto, ON
9/10

Excellent install

Elaine and her team did an excellent job with quick turnaround for the new countertop and back splash .They were prompt and managed to get the work done ahead of schedule

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hildaotor in ??
hildaotor in ??
1 review Markham, ON
10/10

Kitchen Reno

Elaine and her company came highly recommended by a fussy friend. She and her crew came, measured and installed our beautiful new countertop about a year ago. Recently we needed a small piece of the same Quartz for an additional cupboard. Even though it was a very small piece I got the same amazing service from her. Cutting and polishing it while I waited...how often do you get this type of service.
Highly recommend this company.

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Company Response

Thank you so much Hilda taking the time to write an excellent review for us it was a wonderful experience to work with you .
Regards,
Upgrade Team

JaimeZJ
JaimeZJ
1 review Markham, ON
10/10

Kitchen Countertop

Renovation is a “dreaded” word which I've been avoiding for years, but Elaine and her team has changed my perception on trades people. From the moment I wandered into her showroom/factory, her sincerity, efficiency and helpfulness put us at ease and gained our trust. My kitchen counters have many bends and corners, it doesn't help that I am quite detail-oriented and skeptical :) Elaine and her team don't waste anytime, they came in to measure and cut out a blueprint, let us inspect the stone slabs before they cut and install, the whole process took less than 2 weeks! No delay, no mess, no problem! The installers are respectful and accommodating, any questions and demands that I made are addressed on the spot in an efficient manner, suffice to say the quality of work is excellent. One thing that really impressed me is : when they installed the quartz countertop on my island, I noticed a small imperfection on the stone. They could have just patched it up and left (I wouldn't know the difference). Instead they recognized it's a minor defect, took back the island countertop and cut a brand new piece to replace it, with no delay in schedule! Now, that's superb customer service, they rectify the issue to ensure we are 100% happy. I wholeheartedly recommend 'Upgrade Countertop and Stone', they make renovation a breeze : smooth, fast and pleasant. If I can give Elaine and her team 10 stars, I would!

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Company Response

Hi Jaime
Thank you so much it was our pleasure to worked with you to the response and recommendations to your friends and family.Hope that you are enjoying your new Kitchen countertop and we are looking forward to hear from you again if you have any future plans.
Regards,
Upgrade Team

Norm Berk from North York
Norm Berk from North York
3 reviews Toronto, ON
10/10

New countertop

Elaine and her crew did an amazing job! Wonderful quality...expert installation, and they were a pleasure to deal with .
I would highly recommend using them for your custom counter needs.

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Company Response

It is our pleasure to work with you. Thank you so much for the comments you wrote it means a lot for us. Looking forward to hear from you again, best wishes.
Upgrade Team

Rik
Rik
1 review Newmarket, ON
10/10

Kitchen countertop

New kitchen countertops. Elaine and her team did an excellent job of measuring and installing our counter top. Very friendly done on time.

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Company Response

Thank you so much Rik it's my pleasure

Susan in Markham
Susan in Markham
1 review Markham, ON
10/10

Small bathroom vanity countertop

No job is too small for Upgrade Countertop & Stone. In late 2017, we needed a vanity countertop on short notice and were able to find the perfect piece of quartz in the warehouse. Elaine was very attentive and promised that the finished product would be ready for pick-up in 2 or 3 days. She was true to her word and we installed it ourselves in no time. It certainly wasn't Upgrade's biggest project but we were made to feel like our business mattered. Thanks Elaine.

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Company Response

Hi Susan
Thank you for choosing Upgrade Countertop &Stone it was our pleasure in helping you and amazing working with you! we are happy to hear that you love your new kitchen and bathroom! wish you all the best.
Upgrade Team

J &.
J &.
1 review Richmond Hill, ON
9/10

Countertop replacement

We are very pleased with Elaine and her team. They were very organized and kept us well-informed of progress and schedule. They responded promptly in fixing a minor mark and chip found on the material. I would recommend Upgrade Countertop to our friends.

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Company Response

Thank you for your time to write us such a great review and it was a wonderful experience to work with you .looking forward to doing business with you in the future
Upgrade Countertop team

Janet
Janet
2 reviews Toronto, ON
10/10

Kitchen Countertop

Their work is beautiful! There was lots of selection, and the staff at the store were amazing at helping me make the right selection for my kitchen, even showing me the full slab they would be using. The installation was a week later, and their installers were fabulous at making sure things were perfect!

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Company Response

Hi Janet, thank you for taking your time to write us such a great review. We are so happy to hear you love your new countertop and so glad that we have exceeded your expectation.You are such an amazing customer and working with you is absolutely a wonderful experience for all of us. Looking forward to doing business with you in the future and wish you all the best!

Rodriberg
Rodriberg
1 review Toronto, ON
10/10

Kitchen Renovation

5 star service, value and quality!

My fiancé and I just bought our first house whose kitchen required a complete revamp. I always felt the countertop was an important element to the way a kitchen looked. I loved the look of marble and durability and maintenance of quartz. I heard about Elaine through a family friend and decided to go check out her options. It was a long weekend and there were many other similar type shops in the area. The only one that was open and busy away cutting slabs for other customers was this shop, which speaks to the amount of business and success they have had.

I decided on a colour and Elaine and her team came to my house to make sure the measurements were perfect. Installation and turnaround was very quick, within a week or so and a seamless process. She was very responsive and always happy to answer all of my questions (and I had a lot). Thanks Elaine!

I was really impressed by:
- service and helpfulness
- selection of options
- ability to purchase and install sink counter
- quick turarnound time
- quality
- value

Moving in this weekend and looking forward to enjoying my new countertop and sink!

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Company Response

Thank you so much for taking your time to write such an excellent review (and i heard it was your first review ever, really appreciate). It was pleasure working with you guys.We are so glad that you are happy with our work and the end result of your new kitchen.It was our responsibility to meet your satisfaction through this project. Enjoy your first new house and the new kitchen . Looking forward to doing business with you in the future . If you have any questions please don't hesitate to call or visit us .

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Upgrade Countertop & Stone

Upgrade Countertop & Stone supplies and installs custom cut quartz, granite, marble and all other natural stone counters .

All our workers have more then 10 years nature stone fabrication experience. We co-work with lots of stone suppliers such as Caesarstone, Silestone, Samsung, Hanstone, Interstone, etc in Toronto.We are fully licensed and insured and will provide you with a written contract, so there's no surprises!

We do both commercial and residential countertop projects.

Contact or Visit our factory at 271 Amber St, Unit 8 in Markham, ON to get professional suggestion.

Send your drawing to us or call us at 905-513-0868 to get the free quotation.

When we start the project, we will go and template your counter again. This process will last 45min-1hour.

After template and slab arrives, we need 4-5 business days fabrication. Guaranteed!!

Installation will take 3-4 hours. It depends on the size of your project.

We also provide old countertop removal and disposal service. If you need us to do this , please let us know before installation.

CATEGORIES
Countertops
PRODUCTS
Granite/Quartz/Mable Countertops, Vanities,Shower frame, Fireplace etc.
SERVICES
Residential installation of countertops, commerical installation of countops, Granit countertops, Quartz Countertops, Marble Countertops,
BRANDS
Caesarstone, Silestone, Hanstone, MSI , TCE stone, Kstone etc.
SPECIALITIES
Countertops, Vanity Tops,Shower frame, Fireplaces
WEBSITE
http://www.upgradecountertopstone.ca/
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.