Don't bother getting windows installed in the winter. Upon signing with their salesman on Sept 11, 2019, he promised 8-10 weeks ("8 weeks likely but they have to say 10 to be safe"). 10 weeks go by and still no communication from Brock. I emailed their customer service and after some back and forth about when my project coordinator will contact me with an install date, I receive the reply:
Hi Daniel,
You have not been assigned one yet. Once the ETA comes in you will then be assigned one who will contact you.
No accountability from Brock whatsoever. After many messages and much back and forth, I finally receive an install date of December 7th. Now, on December 6th, I am again contacted by Brock with the information that due to previous poor weather they are backed up and will have to postpone the install date to Dec 18th. I'm skeptical but will update this review on the 18th to confirm if they actually installed my windows.
- Approximate cost of services:
- $12,000.00