You Name It

I hired this company run by Amanda off Kijiji. She said she was a very experienced cleaner. I hired her to come and clean for 6 hours as no company or individual ever used less than 6 hours. When she showed up to do the house clean (she was an hour late with no call) she was just a child, she did drive so I was sure she was 16. I didn't want to disappoint her and tell her to go home as I did hire her and she seemed enthusiastic. I went room by room and explained anything special that needed to be done, such as don't vacuum the cow hide rug. I provided her with a notebook with detailed written instructions that copied what I showed her when we did the house tour. She said she understood everything, had no questions and stated "when I'm done cleaning your house it will be pristine". I gave her the notebook, headed up to my bedroom and let her work away. 3 hours later she knocked on my bedroom door and told me she was done. I was shocked, no one could clean my house in 3 hours, it is a large home. She did the worst job you can imagine, the house was worse after she cleaned it. She did not remember anything I told her, did not reference the notebook and used the wrong products on my furniture. She damaged so many things, it was horrible. Who uses shower cleaner on wood floors and furniture? She did. I sent her home with half her pay (we agreed 6 hours for $100, I paid her $50 for 3 hours) and the rest of the day and night 2 of us worked like crazy to get the chemicals off the furniture and floors before they were seriously damaged. Obviously we couldn't save everything and this lesson cost me over $5000 in damages. The next morning when I checked my email she had sent a message stating she wanted the rest if her money or she would take me to court. All I can say is bring it on little girl and warn everyone to check references!!