Grand Valley Paving & Interlock

Paving Contractors
Thornhill ON L3T4W4
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Paving Contractors
Grand Valley Paving & Interlock
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57%

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Reviews for Grand Valley Paving & Interlock

Average customer rating:
6.3 10 (8 reviews)

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8/10

Driveway, Steps, Porch, Patio in backyard

Tony was contracted to complete my driveway (interlock), steps (stone), porch (flagstone), and patio (interlock). Tony was detailed in explaining the concepts and also provided recommendations on product selection. Tony and his crew were very professional and completed the project on time. I am happy with the project outcome.

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Muhammad Afzal in Vaughan
Muhammad Afzal in Vaughan
1 review Vaughan, ON
10/10

Professional and Excellent Company

Very professional staff and work force. Very flexible and cooprative to help in designing any project with wide variety of materials. Extremely happy to hire Tony for my work. I recommend this company to all who are looking for driveway, porch or patio work done in agreed time frame in excellent way.

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Private User
Private User
Private User reviews Kitchener, ON
1/10

Horrible

Bad Bad Bad Bad Bad Bad service for after repair, call the phone for six times about 8 month ago still no body show up, very disappointed.
Not recommended to any one around me.

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DeepRiver
DeepRiver
3 reviews Toronto, ON
10/10

New interlocking stone driveway for midtown Toronto home

We hired Grand Valley to remove our old asphalt driveway ( about 120 feet in length ), regrade and level the underlying soil, and lay a new permeable interlock driveway, including a retaining wall along one side of our lawn . The job was finished to our complete satisfaction on time ( within two days) and within budget, and they left our premises in neat and tidy condition. Tony and his crew worked from our preliminary drawings , and took a great deal of trouble over the attractive layout of the decorative border we had requested . They were also very accommodating and courteous in dealing with our immediate neighbour's concerns over rainwater run-off . The final result looks wonderful , and we have had several passersby stop to compliment us , and ask us which firm we used . I would have no hesitation using Grand Valley again, or recommending them to others.

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Private User
Private User
Private User reviews Markham, ON
10/10

driveway

Got driveway done by Grandvalley paving they are a great group to deal with and the job came out amazing.Owner was easy to deal with and I highly recommend this company

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Scottie from ZK Stucco
Scottie from ZK Stucco
1 review Toronto, ON
2/10

Retaining walls, asphalt driveway, catch basin

Grand Valley Paving & Interlock
9052651514
Thornhill
ON
L3T4W4
CANADA

We hired Grand Valley before we know Homestars exists, unfortunatelly. Everything went fine until they completed the job. They worked in big rush, removed the old ones, build the new ones in 8hrs, didn't let the underlayment settle so we are expecting more problems in the future.
Otherwise nothing is straight or level, just look at the pictures and zoom them out. They left the site and my whole street covered with debris, cigarette butts, coffee cups. I had to clean the street and my front yard. The retaining wall was lower than my neighbour front yard so he can slip and fall in my basement garage driveway. They used some chipped blocks in the wall, some curb stones were cracked into half already, some of them were swinging if you walked on them.
We called them back to fix the problems, they did something but most of the things are so bad from the core, they not gonna demolish the whole thing to the gravel, the profit will be gone then.
So we stuck with this poor job. Makes me angry anytime I see it.

1 of 1 people found this review helpful.
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Silvana from Vaughan
Silvana from Vaughan
2 reviews Vaughan, ON
8/10

Driveway asphalt with paver edging

We`re really pleased with the work Grand Valley did on our driveway. The asphalt was in really bad shape and we knew it had to be replaced not patched. Grand Valley also suggested a replacement paver along the edge of our driveway. Patti made a good call in suggesting replacing the existing small pavers for the larger ones, our driveway really stands out now. It was long overdue but the wait was worth it. Dealing with Grand Valley was really quick and seamless, they came and took measurements, then called the night before to let us know what time the workers would start work the next morning, breaking up the old asphalt and again when laying the new asphalt. Despite a week delay due to an extremely busy season, they came through. Thank you Grand Valley!

1 of 1 people found this review helpful.
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Jolen
Jolen
3 reviews Markham, ON

First Review

1/10

A Complete Nightmare

We had a plan to expand our existing driveway and replace the grass in our backyard with interlock. We had also asked them to scrape the grass on the side and replace it with gravel and patio slabs. We had a carefully drawn out plan and had shown Patty (the one and only customer representative) our neighbour's backyard as an example of widening the driveway. They were to saw-cut the existing asphalt driveway and then lay interlock adjacent to it on both sides. Most of the neighbours in our area (Cornell in Markham) had done the same due to the lack of parking and backyard space. We had a few quotes but in the end went with Grandvalley as Patty was pleasant and returned calls promptly. We were also impressed that she said they could do it in a day whereas the other company we were considering said it would take 2-3 days and they wouldn't be able to do the job for another 4 weeks whereas Grandvalley said they would return in 2-3 weeks.
Well, they didn't end up coming for about 6 weeks afterwards, which, maybe could be blamed on weather. In any case, they came at around ten am and were done by four pm with breaks and the boss running out to get more interlock stones mid day as they had ran out.
The day first turned sour when we noticed they put 2x2 patio slabs sparsely laid out on the side. We had asked for 2x3 slabs put one in front of the other to create a path for our kids to walk on. When we pointed it out to the boss Tony, he said he didn't know the details and we should call Patty (who is his wife). She told us that they were out of 2x3 slabs so had brought the 2x2. She refused to budge until we pointed out the contract she wrote clearly stated 2x3 so to not inform us of the change was not right. In the end, she called us names and said we were picky from the start but did agree to get us the 2x3 slabs. However, she refused to have them laid out in a line as she had drawn in the contract. She claimed that she was not an artist and therefore did not draw them staggered even though that is what we verbally agreed on (which was not true- and who doesn't know how to draw rectangles if she meant staggered slabs). Perhaps it was a communication error but for $1000 to lay down gravel and a few patio slabs, why would you not pay an extra few bucks to lay down a few more slabs and make the customer happy?
Anyway, once they lay down the interlock in the back, Tony told us that there would be a small gap between the existing driveway and interlock so they would just fill it with asphalt. We didn't think anything of it until we saw the finished project. This is getting long so I will just summarize and a picture is worth a thousand words.
1. The asphalt they added was horrendous looking.
2. The interlock they placed was inches higher than the curb on one side and lower on the other side of the existing driveway.
3. They broke our fence in two places with their machinery.
4. They sawed the bottom of our fence door without telling us.
5. They didn't extend the edge restraint for the length of the garden bed and the interlock became loose as soon as we stepped on it.
6. There were big gaps that weren't filled with polymeric sand. Especially along the house.

We talked to Tony and was reluctant paying him in full given how unhappy we were with the job. However, he said he had a job in the area the following week and could come back to fill in the whole driveway with new asphalt for an extra $600. We said we didn't want to have to deal with Patty again after she called us names earlier so Tony said he would just email us the contract the following day. We didn't feel we had another choice so we paid him in full (stupid) and then never heard from him again.
We were then forced to have to call Patty again and for the next few months got the runaround from her. She said there was no contract necessary as we had a verbal agreement and every time we called, she would say they would be back in a couple of weeks. We ended up having to put our house on the market due to a job change. We begged Patty to come back to fix the driveway as it looked so horrible and at that point, she changed from her usual 2 week timeline to "We'll get there whenever we're in the area next". She then added salt to injury to say that it was our fault for not doing the asphalt when they were there to do the interlock (asphalt was NEVER mentioned as needed!) and that she had warned us that sometimes the results are unattractive (what?! We would never had gone with them if we knew they couldn’t do what we asked for. All our neighbours who added interlock the last couple of years to their asphalt had no problems and did NOT need to redo their driveways. We were not against asphalt and redoing the driveway but this was NEVER mentioned!).
In the end, we took a cut when we sold our house knowing the driveway looked terrible but the buyers’ home inspector pointed out things that needed fixing asap like the big gaps against the house that weren’t filled in. I called Patty again to ask her to come back to fix their mistakes as they have a one year warranty. She told me that their warranty doesn't extend to the new buyers. When I pointed out we were still living there and that yes their warranty still applies to us, she asked us when we were moving out. Again, she said they would be by within two weeks. Two weeks after that phone call (now about 4 months of runaround), we finally had enough and went to the Better Business Bureau. Luckily, they were able to get them back before we moved out to fix the important things the buyer requested but wow, what a nightmare. Would not wish this experience on my worst enemy.

2 of 2 people found this review helpful.
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