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D.O.T. Furniture Limited

Furniture
North York ON M6A1M4
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HomeStars
Furniture
D.O.T. Furniture Limited
Star Score
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28%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for D.O.T. Furniture Limited

Average customer rating:
2.6 10 (12 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
0/10

Warranty issues

BEWARE! If there is a warranty issue, the company and its president will fight not to honor their commitments and expect you to cover the price difference due to inflation. After the first year, we had an issue with a table that initially the head office claimed was out of warranty. When I pointed out the warranty was for two years, they changed their mind and they recommended not to fix it and return for exchange. Upon doing so we were charged an additional $200 as the price of the table increased. I inquired where it was stated in their warranty policy that the customer covers the inflation difference. The president of the company wrote to me that, yes, its not fair that I am being penalized for the difference in cost but given Covid, we are all in this together, and something about not being charged for use of the table (??). This has to be one of the most ridiculous responses to a customer issue Ive ever seen. Note: this is a review of the company, not this particular store.

Approximate cost of services:
$3,000.00
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Private User
Private User
Private User reviews Oshawa, ON
0/10

Poor quality and no customer service

Purchased outdoor furniture at DOT furniture. They won't warranty the furniture. It fell apart. Told by the Sales manager and daughter of the owner their outdoor furniture only expected to last 3-5 yrs.

Be sure to read all reviews before you do your money at any of their locations in Ontario. Staff are nice but they have no warranty, returns or repairs.

Approximate cost of services:
$2,500.00
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KH
KH
0 reviews London, ON
0/10

Outdoor coffee table

Purchased an outdoor coffee table May 2020. After a spring/summer season the paint peeled away from the glass. Dot rightfully replaced the glass but then again after the season the paint peeled again. This time they will not replace, repair or refund. Customer service has been horrible as well. The coffee table has now been discontinued. Very unhappy. Do not recommend Dot. Read the reviews, not good at all. They don't sell quality product or stand by it. You will have way more service and support purchasing from a big retailer online.

Approximate cost of services:
$300.00
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J. Tatone from Richmond Hill
J. Tatone from Richmond Hill
1 review Richmond Hill, ON
2/10

Replacement cushions

Replacement cushions for the patio set I bought at dot a few years ago did not fit properly. Dot's solution. return for refund and go get them custom made. The replacement cushions costs over $1200.00. I would not recommend dot for anyone. unless you plan to throw away set after a couple of years.

Approximate cost of services:
$1,200.00
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Private User
Private User
Private User reviews Loretto, ON
0/10

Poor quality high priced items with no warranty

Overpriced for quality and lack of warranty. Aluminum furniture sagging -1mo after purchase (we are under 189lbs)
Umbrella cover failure after 6mo (we store our furniture inside during winter)
d.o.t. does not warrant their product and we can purchase a new cover for $50.

Approximate cost of services:
$4,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Incorrect parasol delivered, unable to rectify

I really liked the look of the D.O.T. parasols last year, but they were pricey, so didn't purchase one. But this spring, they went on sale so I happily purchased on and paid for delivery. As I began unwrapping, I noticed the wrong umbrella was delivered (wrong, instead of square). They rectified by delivering another, however....they delivered a round one again. Then the driver became quite rude, and insisted I either keep the round one, or he'll take them both away and I get a refund. There was a song and dance while he was on the phone with their back office. It seems other colours were available, but he flat out refused to drive out to my place again, "We're busy, lady". What should have happened: they should have put aside the correct umbrella when they learned of their mistake. They should have noticed they had no more in stock when they delivered it. Very unsatisfied, very rude. Be wary - if something goes wrong, customer service is clearly not important to them.

Approximate cost of services:
$600.00
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Private User
Private User
Private User reviews Whitchurch Stouffville, ON
0/10

Warranty support-Do not purchase Parasol Umbrellas

Purchased two 12' Parasol umbrellas. One failed on first use, second failed on two uses. The upper horizontal support rail broke on both, one umbrella sustained more damage that the other as it was not caught before striking the ground. Warranty was denied as it was "wind damage". These umbrellas can not survive a regular a breeze. The bolts pulled through the very light gauge tubing. I'm replacing the part with a thicker walled aluminum tube. Save yourself the hassle and do not purchase this product.

Approximate cost of services:
$260.00
1 of 1 people found this review helpful.
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Dawn F.
Dawn F.
1 review Waterloo, ON
10/10

Excellent

Had an issue with our furniture we purchased and the company made it right. Two employees came to our house and swapped out our table top. They were very professional. Thank you.

Approximate cost of services:
$7,500.00
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Private User
Private User
Private User reviews Toronto, ON
9/10

Mississauga

Hello,

I just want to take the time to share my excellent customer experience at dot store located at 2273 dundas str w. because of sara s great help i was able to determine what type of furniture fitted my needs quickly ,sara s professional, prompt and accurate answers to all my questions has made my purchase easy , she was willing to demonstrate all the items and those on sale with a great smile , positive and professional attitude.
I would highly recommend dot to all my family ,Friends and of course for my future purchase.

Thanks
Haissam el.

Approximate cost of services:
$300.00
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Gord in Mississauga
Gord in Mississauga
1 review Mississauga, ON
0/10

Repair

If you buy anything from this company hope you do not need any repairs
Four weeks ago I brought in an umbrella purchased from them to have a cord replaced - most likely a 15 minute job for a competent person
At this time
- it is not repaired
-they cannot tell me when it will be repaired - they will only say the store will call when it is done
- the store manager keeps giving the same song and dance story that there is only one person to do stores for 20 stores

This tells me
- their product is extremely poor quality which increases repair demand
- their repair department is understaffed which delays timely repairs
- once this company has little regard for customer service and satisfaction

Approximate cost of services:
$120.00
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