Granstone

Countertops
17 Enterprise Ave. Unit I Ottawa ON K2G 0A7
HomeStars  >  Countertops in Ottawa  >  Granstone
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98%
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Reviews for Granstone

Average customer rating:
9.9 10 (99 reviews)

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JF in Ottawa
1 review Ottawa, ON
10/10

My wife and I couldn't be more happy with our new countertops. Granstone met our needs with respect to price and finishes we wante. They were super fast with the installation and it was well done. Their aftersales was great and we really appreciated being able to deal after hours with the company as they were always available by email.

Very satisfied customers.

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Someone
1 review Casselman, ON
10/10

We decided on Granstone after a recommendation from a friend and we were not disappointed. Not only did they offer us the best price, but their communication through the entire process was on point and quick. Even when the style we selected was delayed a month, Hayley was quick to offer a a perfect solution that saw our counters installed on time. After installation, we noticed what we thought were some dependencies and contacted Granstone who responded immediately keeping up with their "customer first" mentality. Solo made it a point to drive 45 min our of his way to satisfy any concerns we may have had and was more than happy to provide advice and suggestions for us moving forward.

If you are thinking about moving forward with Granstone, trust me when I say, it will be the best and easiest decision you can make.

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Private User
1 review Ottawa, ON
10/10

Working with Granstone was seamless from choosing the soapstone slab at Blackstone to measurement and installation by Granstone. Granstone demonstrated real artistry when they cut the pieces of counter from the slab so that the beauty of the soapstone is revealed. We are very happy.

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Company Response

Your kitchen looks absolutely stunning.

Thank you
Granstone

Stephanie in Ottawa
1 review Ottawa, ON
10/10

I really wanted beautiful granite countertops in my kitchen and bathrooms of my new home but the builder prices were senseless. I started looking for options and after looking at a few places, I found Granstone and it was the best decision. From the start Hayley and Paige were truly amazing in guiding me to choose the best slab for my needs and their level of professionalism and customer service is truly unmatched. I have been recommending Granstone and will definitely be using them again for future projects. Thank you!

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Company Response

Thank you for the kind words. We hope to work with you again in the future.

Private User
1 review , ON
10/10

We just moved into a new home and our kitchen needed some help. Granstone was there every step of the way to teach us about the process, recommending different products and helping us with the overall design. They made the process very simple, fun and easy. Everything went incredible smoothly from designing, demolition and installation. I would highly recommend Granstone and will definitely be using them again.

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Company Response

We really enjoyed working with you.

Thank you
The Granstone Team

Louise Amyotte-Baker in Ottawa
1 review Ottawa, ON
10/10

The team at Granstone made replacing our kitchen countertops a breeze. Special thanks to Hayley and Solo who have done a wonderful job and were very helpful throughout the process. Installation took place smoothly and as scheduled. I'm very pleased with this business, every step of the way,

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Company Response

Hi Louise, it was a pleasure working with you. We hope to work with you again in the future.

Regards
Granstone

Refrigerator Purchase in Ottawa
1 review Ottawa, ON
10/10

We began looking in Aug 2017 to replace our outdated counter and backsplash. After visiting many places, Granstone came out on top from both a financial aspect but equally important from a customer service viewpoint The staff is incredibly professional and helpful. Despite being in the middle of a move to new premises, they managed to install everything in a timely fashion. Special thanks to Haley who was amazing. Her patience and promptness did not go unnoticed. Even the owners went above and beyond. When the sink installation was slightly delayed, we were given a nice takeout dinner. It is little things like this that really made Granstone stand out as a number 1 choice for our renovation. Solo, Jimmy and Brandon were also amazing to work with. We will be recommending them to any of our friends that are looking to update their kitchen.

Pat & Kelly

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Company Response

Dear Pat and Kelly. Your kitchen is absolutely gorgeous and it was a real pleasure working with you guys.

Granstone

Eli in Ottawa
1 review Ottawa, ON
10/10

We had the pleasure of dealing with paige who was very professional and knowledgeable. She helped us choose the best countertop for our bar and the finishing was great. Thank you all for your services, we recommend granstone to all our friends and we will go back for anything else for sure.

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Company Response

Hi Eli. It was a real pleasure working with you. Hope to see you again in the near future.

Regards
The Granstone Team

Shawn Snider in Ottawa
3 reviews Ottawa, ON
10/10

We have done two projects with Granstone over the past couple of years.

The first was in a townhouse, a difficult Quartz install with a large L, a large island, and an extended piece with a U cut out of the middle. We also had them do two bathrooms. The L was supposed to be seamless, but when they went to install it they realized that someone made a mistake and it was brought in two pieces. Granstone remedied their mistake and had that section re-made, and while the mistake was annoying, their customer service and remedy without any pushback was great.

When we moved into our new home last November, we had the builder not install the Granite and chose to have Granstone install Quartz after the fact. This is a huge kitchen, three massive slabs, plus three bathrooms. They did an excellent job again, at a very reasonable price for the amount of Quartz we had installed. A few little scuffs to the wall and a cracked piece of casing which we were happy to fix.

They made a small mistake which we noticed on the sink a couple weeks later, one of the bathroom sinks was the wrong color (close, but not quite right). Granstone came back and happily remedied the problem, even sending a plumber to re-hook up the drain lines afterwards.

We'll likely look to be doing our laundry room next, and it'll just be a small piece of Quartz, but we'll be working with them again.

All of the installers, Paige, Hayley, and company, wonderful to work with. Highly recommended.

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Company Response

Hi Shawn. Thank you for entrusting your project with us. Hope to work with you again in the future.

Helen in Ottawa
1 review Ottawa, ON
10/10

We researched a few granite companies before choosing Granstone. Mostly because there were no sales gimmicks involved. Haley as super helpful, and pleasant right from the first phone call. After choosing our stone at an offsite warehouse, we had the measurments done. Haley took care of everything. We had to re-schedule our installation as we found asbestos tiles under our ceramic tiles. Again, Haley was awesome in rearranging everything. We are so happy with the work that was done and have already recommended Granstone to our friends.

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