- Approximate cost of services:
- $3,500.00
- Company Response
Thank you Mal for sharing your experience. It's always a pleasure working with someone who values our experience. I can't wait until the next time!
Thank you Mal for sharing your experience. It's always a pleasure working with someone who values our experience. I can't wait until the next time!
Resolutions Both Parties Agreed
Thank you, Mila for your feedback. At Mr. Interlock Landscape & Construction we are committed to delivering a superb service and experience to our customers. This has been validated by the collection of positive reviews we have amassed over the years. If you feel as though we fell short on our commitment to do so, I do apologize and I intend to sit down with you to understand and mitigate your concerns. A few days ago I received a link to an email with your review and as you can imagine I was taken back by your experience. Since then I have called you, emailed you and last night stopped by your house to meet with you, all to no avail. This is how committed we are to our customer experience, we don’t want to let another day go by with you being dissatisfied.
Out of respect for our company and our 10 years in business, there are a few things I do need to highlight.
> We began your project in November and due to weather constraints, I was unable to complete your project on my original projected completion date. We experienced an unusual amount of rain mixed with a light snow combination and unfortunately, that impeded our timelines by 7-8 days. This is not something that was within our control. However; our commitment to showing up whenever the weather allowed us to was in our control and we did just that.
> The Kentucky Blue Sod, triple mix and compressed topsoil that were used on your project were purchased from Fair Greens Sod Farm which is one of the largest and most reputable sod farms in Ontario.
> It states in our contract that we do not warrant sod and planting as its success is contingent on a variety of variables that are outside of our control. Some variables include but are not limited to, homeowner watering, homeowner maintenance, pets, insects, pest and weather. No sod in the market provides anti-weed growth as this falls under the perpetual maintenance category that any homeowner will have to do on their lawns.
> The black material you describe in your review is landscape fabric which is naturally used for a variety of reasons on a landscape project. Some reasons include drainage, being a separation barrier between gravel and soil to name a few.
> All excavation depths including gardens are pre-discussed before us beginning construction. Furthermore; we do daily scope validations where we show you progress on finished installations and builds. We do this to address any concerns during construction rather than post-construction.
> If there ever are any concerns we are accessible via email, phone or text and typically respond to our clients within 24 hours.
Although there are several things that we found to be inaccurate in your detailed account of events, out of respect for you I don’t want to continue to attempt to debunk your entire experience. I would rather sit you with and work on a resolution because at the end of the day your satisfaction is all that matters to us.
Hoping to hear from you soon.
Amir
Thank you Kim for sharing your experience. It was a pleasure working with you on your project. We are looking forward to collaborating again in the future!
For Landscaping services, simply the Best!
Thank you Rob & Pat for your review. We take a lot of pride in our work and our commitment to delivery. Thank you for entrusting with your landscape needs. It was an absolute delight working with you both and I can't wait until our next project :)
Thank you, Warren for sharing your experience. It was a pleasure working with you four years ago and it was equally a pleasure working with you this year. We can't wait until our next collaboration. Cheers!
Thank you, Jackie, for the opportunity to work on your project. We love working in your neighbourhood as all the homeowners are so friendly. Please reach out if you need our services in the future.
Backyard Interlocking patio and steps...
Thank you, Katrina, for sharing your experience. You entrusted our company a few years ago and it was a delight collaborating with you again. Please reach out if you need our services again.
Pathway and steps down to back yard.
Thank you Ann for the kind words. We loved working on your project it was a challenge for us, and we love challenges! Please reach out if you ever have any other landscape needs.
Interlocking for driveway, backyard, and lots of Sod
Thank you for the review Marie. It was a pleasure working with you and Ryan on your project. Thank you for entrusting us with your home and with coordinating with your other sub-trades. I can't wait to work with family again. Cheers!
Thank you for your kind words. We had a pleasure working with you on your project. We can't wait to collaborate on another!
Mr. Interlock Landscape & Construction is a professional residential and commercial design and build firm servicing the York Region and Greater Toronto Area communities.
With over 30 years of experience in interlocking and paving installations, we help our clients create a distinctive design element that will magnify their homes allure, increase its value while offering a unique look customized to meet their landscape desires.
We take pride in providing our clients with original and timeless designs, innovative ideas, quality construction, prompt and professional service, outstanding warranty and seamless flow of project implementation from start to finish.
Our construction expertise spans across a variety of materials from natural stone, flagstone, marble to cobblestones, standard pavers, concrete and asphalt.
We also specialize in a variety of project types such as driveways, patios, stairs, retaining walls, swimming pools, outdoor kitchenettes, outdoor living spaces, outdoor lighting, outdoor audio and more.
Our mission is to enhance and beautify the communities we enter by supplying our clients with a uniquely designed landscape project that adheres to our motto "Do It Once, Do It Right". All while providing our clients with unparalleled service through our consultation, planning and execution resulting in long lasting relationships and an abundance of word of mouth referrals.