Twin Star Cleaning Services

House & Apartment Cleaning
Newmarket ON L3X3B9
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House & Apartment Cleaning
Twin Star Cleaning Services
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59%

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Reviews by rating (past 12 months)

Reviews for Twin Star Cleaning Services

Average customer rating:
8 10 (5 reviews)

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Private User
Private User
Private User reviews Aurora, ON
1/10

Home Cleaning on an empty house

Not a deep cleaning service. Just a wipe down.
Toilets were not cleaned properly. Sent pictures to their phone rep, who said I should have called sooner. I was accused of not wanting to pay, when I explained I was in the middle of moving towns, and had other things to worry about.
They deducted an hour from the job, but toilets still aren't clean.
Very disappointing, and zero customer service.

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Company Response

We are sorry to hear that you were not completely satisfied with our service. We take every issue very seriously!
We have 24 hour satisfaction guarantee policy and if any client is not completely happy with our performance we send cleaners back to re-clean problem areas free of charge.
The client was on site when the cleaning was performed and she did not say anything about missed areas, cleaners say she looked happy with the job. We haven't heard anything from the client for a week, then we called her to confirm some billing details. Client was rude on the phone from the very beginning using inappropriate language, blaming cleaners for poor quality, saying they missed the fridge, toilets, and kitchen countertops. We asked the client why she didn't call us right away if she was not happy (24 hour satisfaction guarantee policy) and kindly offered cleaners to come back and re-clean for free, client refused. Then she said she would send some pictures. 2 days later we followed up trying to rectify the problems. The client was rude again, swearing, and hung up the phone in the middle of the conversation when we tried to have a constructive conversation and find a satisfactory solution. We offered her to take 1 hour off the bill, she agreed. Then she sent us a picture of the toilet ( she took a picture 1 week after the cleaning), it was not entirely clean.
We stand behind our work and if anything goes wrong, we are here to deal with it to make sure every client is satisfied.

Private User
Private User
Private User reviews Newmarket, ON
10/10

House cleaning

Twin Star Cleaning Services is the best! I have been a long time customer and I 100% happy with this company, I always have the same cleaner if she gets sick or needs a day off they have a replacement NEVER any issues, the manager and staff are always helpful friendly and most certainly hardworking people! highly recommend this company!!

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Company Response

Thank you for your feedback. Customer satisfaction is our main goal and we are glad that you are completely satisfied with our services, just like hundreds of our other clients

Diana in Brampton
Diana in Brampton
1 review Newmarket, ON
10/10

House looks amazing after move in cleaning

First time with Twin Star Cleaning Service, and it has been a great experience. Ladies did a wonderful job, professional and efficient!!
I will definitely use this service again. Highly recommend this company!!

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Leon in Newmarket
Leon in Newmarket
1 review Newmarket, ON
10/10

Best cleaning service I have ever used

I've tried quite a few cleaning companies in the past 7 years and wasn't happy with any of them. Switched to Twin Star 3 years ago after my neighbor advised me to. The company has been very professional from the very beginning and quality of their cleaning is noticeably better than I had with all other companies. I like the fact that they send the same cleaner each time and she does an amazing job. Customer service is great, managers and cleaners are very polite and pleasure to work with. My emails are answered immediately in most cases, my requests for extra services or changes are met quickly and professionally. This is definitely one of the best cleaning company in Newmarket!

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Company Response

Thanks for your feedback Leon, and thanks for your referrals

Tina from Aurora
Tina from Aurora
3 reviews Aurora, ON

First Review

9/10

Residential Cleaning Services

I switched to Twin Star Cleaning Services 3 months ago and have been very happy with the service they provide. At my first cleaning appointment, they pointed out areas where my previous service had missed. I was pleasantly surprised by this, as I thought my previous cleaners did a good job! Twin Star was also able to get certain problem areas much cleaner than my previous cleaner. The team is punctual and hardworking. They are open to using different types of products to suit your needs. As I have young children, I request non-chemical cleaning solutions, which they were happy to oblige.Their pricing is extremely competitive and they don't leave until the job is done to their satisfaction (at my first appointment, they mopped my floor 3 times because one of the cleaners was not happy with the results!). I would definitely recommend them to anyone looking for a reliable cleaning services in York Region.

1 of 1 people found this review helpful.
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Company Response

Thanks for your positive feedback, Tina. We always do our best to be one of the top rated cleaning companies in York Region and to make our clients completely satisfied with our cleaning service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Twin Star Cleaning Services

For many years, Twin Star Cleaning Services has been recognized by residents and business in York Region as the top quality residential and commercial cleaning company. We go above and beyond the average home/ office cleaning service, we don’t just clean – we clean better!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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