Roy Inch & Sons Home Services by Enercare

ROY INCH DOES NOT STAND BEHIND ITS PRODUCT WARRANTIES - IT REFUSED TO PROCESS ANY DOCUMENTATION OR PROVIDE ASSISTANCE TO SUPPORT A WARRANTY STILL IN EFFECT TO REPLACE A DEFECTIVE WATER PRESSURE TANK. ITS REP JUST DIRECTED ME TO THE MANUFACTURER IN THE U.S. WHO COULD NOT PROCESS ANY REPLACEMENT/REFUND WITHOUT DISTRIBUTOR'S DOCUMENTATION FOR CROSS BORDER REGULATIONS. THIS INFO NEEDED TO COME FROM THE DISTRIBUTOR AND/OR ROY INCH BUT ROY INCH WOULD NOT PROVIDE THIS. AFTER 4 PHONE CALLS I WAS ABLE TO FINALLY GET THE DISTRIBUTOR'S NAME BUT NO OTHER CONTACT INFO. i CONTACTED THE DISTRIBUTOR WHO NORMALLY DOES NOT DEAL WITH PRIVATE CONSUMERS BUT RATHER THE RETAILER OR SERVICE CO.
ROY INCH TOLD ME THEY DO NOT HANDLE PRESSURE TANKS SO THEY COULD NOT HELP ME - YET THEY INSTALLED IT - SO THEIR 100% CONSUMER SATISFACTION DOES NOT APPLY TO THE PRODUCTS THEY SELL.