We had a problem with our Samsung washing machine, and found Sam on Home Stars. The many positive ratings for his work didn't steer us wrong. Sam was prompt in responding to our request for assistance, came to our home the day after our first contact, and was very up front about the terms of his service and the base costs for the visit. Once on site, he was friendly, efficient and trustworthy. He assessed the issue, provided us with a quote, and pulled the new part from a brand new box with the manufacturer's tape still intact. He explained the problem clearly and had us up and running again very quickly. Best of all, his rates were reasonable and he even took the time to explain the cause of another issue we had been having with our stove. We were ready to have him fix that as well, but upon examination he explained that there was no need. We will definitely be calling Sam again, given the variety of repairs he is able to do. He also took the time to call us the next day to follow up and ensure that the machine was working properly.
- Approximate cost of services:
- $200.00