AGM Renovations

We hired AGM renovations to do our Master Bedroom Ensuite renovations. Our Designer's initials were YR, our Project Manager's initials were AL. The subcontractor assigned to our job's initials were AN.

The work started in December of 2021 and ended in early Feb of 2022. The work was delayed at various times (work was also being done during the Christmas holidays of 2021, with our consent, of course. We just wanted it to be over by that stage).
Our original star date of Nov 2021 was pushed to Dec 2021 due to supply chain issues (the jacuzzi tub we selcted was on backorder. They still sent the wrong one to our house and we were delayed again for another 2 weeks halfway through as they sorted that mess out....we still did not end up with the original tub; but settled on the one we got as something comparable and in our house).

For anyone still considering using AGM, you should be aware that each person who uses AGM and is willing to provide a 5 star review is given an extra 6 months on the AGM warranty. We put in a warranty claim within 6 months; so even though they offered us the 6 months extra, we did not feel, in good conscience, we could accept it (mainly because a 5 star review was never going to happen.

The initial stages of our job went pretty smoothly. You are assigned a designed who will help you pick and choose your finishes from their available options (anything extra is either at an extra cost or at your own cost and risk). Payments are made with initial deposit of 5% or so and then 3 payments are made along the way.

We gutted our bathroom and replaced everything. We did get the wrong tub, even after the initial delay to try to avoid a tub issue. There were many defects in workmanship with multiple tiles broken, scratched or split within our new standup shower. a broken shower faucet that was broken and then caulked together to make it look like it was fine (and had to be corrected using the warranty route) along with scratched nickel plated faucet and a discoloured drain in one of the 2 sinks.

The bathroom is a major improvement from where is was before; but the lack of honest workmanship and care was very disappointing, especially after we had such high hopes from reading all the glowing reviews in early to late 2021. At the time, we did not know that some may not have been honest 5 out of 5's. My honest review would be somewhere between 3.5 to 4. I would have loved to have given a 5; but when you get a new bathroom and there is a coating of dust in your garage and all over your new bathroom such that you cannot see the cracked and damaged finishes until you clean it yourself, something is wrong.

AGM did respond to my warranty claim; and, repaired all of the defects. It took 4 or 5 separate visits to do so which finally gave us the use of our bathroom, fully in the summer of 2022 (way too long, in my opinion).

I think you can get better workmanship that what I got for the price. It may be difficult to find; but any time you spend on the front end finding someone that cares about quality work will pay dividends in the finished product. Do your research. Don't trust every review you read, either, unless you can find out if it was incentivized in some way.