AGM Renovations

From our experience, AGM outsources the actual work, so we are paying a premium for them to handle issues. But based on our experiences we didn't get any extra benefit. So you are better off vetting and hiring your own contractors who will be responsive and do the work they were paid to do.

Updated review #2:
It is now March 4, and we still have open defects for our kitchen renovation. The contract says you must pay 100% after 75% work completion, so I was forced to finish full payment before work was completed. After the payment, they did not come back to finish the final work. Now AGM wants us to follow the warranty process. But based on the issues below work isn't finished and we cannot install a hood range.

Remaining items are still:
1) The bottom of the shelf to the countertop is 17” instead of the standard 18”. Moe said he was going to talk to Gloria about this since it was in the design 18", but 17” means that standard appliances will not fit in this space.

2) The vent cannot be installed above the stove. The backsplash team initially missed drilling a hole for the vent, but when they returned, they realized that the hole they drilled for the electrical wire was too low. If the vent is installed as is, it would either leave the electrical wire exposed or floating (not connected to the top shelf). They tried to call Moe while on site at my home, but received no answer, so left until the receive further instruction.

3) Under the countertop, has an unfinished look. Moe said that this was as per the design, but will come back with a filler.

4) The countertop and stove was not per the design, as there was supposed to be more space on the left side of the stove. Moe said he will come back to add a filler on the right side of the stove to compensate for the overhang that was not part of the design.

5) The baseboards and window trim are not painted. We told this to the painter when he arrived but he said to talk to Moe.

Updated review #1:
We have an ongoing kitchen renovation which is past due. It should have been done week of Dec 13th. We raised issues with cabinets which were not installed as designed and agreed. After escalating with Anil in customer relations, then the project manager Moe came on site week of Dec 20th and told us the project would be done Dec 23rd. It is still not completed and no updates. Very sad to have such a poor experience after the positive bathroom reno experience.

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Previous review:
Completed our bathroom renovation quickly and with high quality. District manager Mark came to make sure final results were in order. Online quote process was very easy and intuitive. Sales consultant Robert was very helpful to get us set up through the whole process. Thanks!