- Approximate cost of services:
- $31,000.00
- Company Response
You're making us all blush. Glad to hear everything went so well. Josh, Tony, and everyone at Penguin wish you many years of happy memories in your finished basement.
You're making us all blush. Glad to hear everything went so well. Josh, Tony, and everyone at Penguin wish you many years of happy memories in your finished basement.
Thank you for the positive review. Contracting can be a tough business and there's always something or other that pops up and that needs to be addressed to ensure a project stays on track. We believe the difference between a good and bad contractor is taking ownership, responding to issues swiftly and learning from them and client feedback. This is why we believe we are a better company this year than last. And why we hope we'll be an even better company in the future. Have a very happy holidays! Enjoy your basement.
Melivina, thank you for this honest review. Earlier this year rapid growth required a large hiring spree. And some worked better than others. We've since hired an award-winning HR person full time, listened to clients and implemented new training and processes and as you witnessed first hand it has made a difference and restored the standards we always strive for. Happy Holidays. And enjoy your basement!
Thank you. We appreciate the kind words. Happy Holidays!
Thanks for the review. We're working to ensure our people are all responsive all of the time in the new year. Happy Holiday, and enjoy the new basement!
You're very kind, thanks for the positive review. We took note of areas for improvement because we always want to be better. So yes, more toilets and other improvements for 2018. Happy Holidays, and enjoy your basement for many more years to come.
Thank you for the fair and honest review. As with all of our clients' feedback, we took note of the areas for improvement. Our intention is to always improve the business, our service, and our products. One of the changes we are working on -- literally as we type this is -- is a shorter, yet still comprehensive initial consultation presentation, which we hope to begin using in the new year. We are happy you're happy. Enjoy the basement, and have a wonderful holiday season.
Basement Renovation in Durham Region
Souk, this was a great review. We are thrilled that you are happy with the basement, and we expect you to enjoy it for years to come. We also appreciate the detail in your review as it allows us to fine-tune our processes and training. We are training all new recruits on the importance of a clean job site, but music volume was not something we had touched on before. Oops. Expect that to be part of the training protocol in the new year. Thank you very much. We'll also share this review with Gemma, Juliano, Victor and Marlon. Happy Holidays!
Excellent review. Thanks, Linda. We hope your family and friends enjoy the basement for many, many years. Happy Holidays!
This is the kind of review that warms our hearts and shows that constantly striving to be better day in and day out pays off. Claudio is great, we'll be sure to share this with him. We hope you get a lifetime of use and enjoyment from your new basement.
Penguin Basements is your full-service Basement Renovation Company.
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