Max Space Stone Works Inc.

Countertops
21 Steinway Blvd, Unit 9 ON M5R2E2
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HomeStars
Countertops
Max Space Stone Works Inc.
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94%

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Reviews by rating (past 12 months)

Reviews for Max Space Stone Works Inc.

Average customer rating:
9.8 10 (55 reviews)

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GC
GC
4 reviews Pickering, ON
0/10

TERRIBLE

The customer service is poor at best and the product provided was not as described.

Approximate cost of services:
$10,000.00
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Company Response

Dear GC.

Firstly, we apologize that you feel this way. We had ordered for you the 80 tiles “ 2’ x 4’ ”, at a cost of $56.00/tile. The total order was $4,730.00 + tax, including delivery. However, the tiles are made in metric (60cm x 120cm). So, it is not exactly 24” x 48”, but you knew this, as you were informed in an email back on November 11th, 2021, they were in fact 23” x 47”.

You proceeded with the purchase and made your payment on December the 2nd. Then we delivered the tiles to you on December the 6th. On December the 12th, you sent an email regarding the issue of the tile sizes not being exactly 24” x 48”. At this point, you did not request any refunds, returns or discounts. Instead, you went ahead and contacted your banking services to stop payment on the credit card.

On Feb 1st, our bank contacted us to advise that a stop payment has been made as per your request. We contacted you that day and spoke to you on the phone. Arrangements were being made to schedule a pickup of the tiles. From that day on, we have made numerous attempts to contact you via email and phone calls. We left many voice messages and received no response from you whatsoever. This went on for over 2 weeks. At that point, we were left with no choice but to contact our lawyers and get them involved to resolve this issue with the order, and with the bank.

Since then, the bank has returned the money back to us, as you still have not made any contact with us to have these tiles returned.

In conclusion, we do not have any issues in taking back a product that is not up to the client’s satisfaction, including you.

Thank you, The MaxSpace Team.

Sabine in Toronto
Sabine in Toronto
4 reviews Toronto, ON
10/10

Countertop installation

We did not know anything about this company but Maxspace was recommended by the salesperson who sold us a slab of Porcelain for our countertop.
Luna was extremely helpful, answered all my questions patiently and returned all emails promptly.
Unfortunately there was a mistake in the measurement and one piece of countertop had to be recut. I was so impressed how the company handled this. They bought more material at no cost to us, re-cut the porcelain and 3 days later it was installed. Everything looked beautiful after installation and a difficult cornercut was executed perfectly.
I would highly recommend this company.

Approximate cost of services:
$3,800.00
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Company Response

Hello and thank you Sabine. We just want to make sure that in the end, the client is happy. We ALWAYS correct any errors we come across. We appreciate the kind words. The MaxSpace Team.

Betty in Toronto
Betty in Toronto
1 review Aurora, ON
10/10

Excellent Customer Service

I got a dining table and several work desks done at Maxspace. This place has a massive selection of stones and the service is absolutely amazing! Tony and Tran are the best! They helped us every step of the way, from picking out the stones, to meeting with us countless times to make sure everything was on track. They also have an amazing team of installers who were very professional and cleaned up after their job was done, which is a rare treat. I highly recommend Maxspace! You won’t be disappointed!

Approximate cost of services:
$3,500.00
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Company Response

Thank you so very much! We are very happy that we were able to help you! If there is ever anything you or anyone you know needs assistance with stone, please let us help.

Tha MaxSpace Team!

A in Toronto
A in Toronto
3 reviews Pickering, ON
10/10

Bathroom countertops and shower walls

Max Space built custom countertops for our master bathroom and powder room as well as installing full sheet porcelain tile in our master bathroom. They were professional from beginning to end. Their staff are courteous and hardworking and the craftmanship is exceptional. We visited their shop several times while we were deciding what we wanted and they were always helpful with suggestions and advice. The end result is stunning. It is very clear that owner Tony takes great pride in his work and will do whatever is necessary to make things right. Big thumbs up to the office manager, Luna, as well for her always punctual responses and pleasant manner. Highly recommended. Thanks Max Space!

Approximate cost of services:
$12,000.00
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Company Response

Thank you so much from the MaxSpace Team. We hope you enjoy for years to come.

Anne
Anne
3 reviews Toronto, ON
10/10

Excellent Customer Service & Workmanship

This review is a little late but highly deserving. The service was rendered back in May 2020.

We chose Neolith for our countertop - a material that requires skillful cutting and installation, otherwise you'll end up with quality issues like cracking. Finding a fabricator whom we could trust was a challenge. Here is our experience.

Fabricator #1 (not Max Space) - Not the best in upfront customer service, but that's ok. This is not a field where I expect it. Quality work is what matters. Initially, they were our first choice. However, when you don't return my e-mails, I wonder what will happen if we really do run into issues later.

Fabricator #2 (not Max Space) - A premium fabricator. It was obvious the customer service person wasn't interested in our business. Their quote was a little higher but if we had confidence in their work, we might have given them the business. We got an initial quote and returned for a 2nd visit with additional questions. That's when things got weird. Suddenly the extra backing to install the countertop was an additional cost? Why? The other 2 fabricators didn't charge extra. It was built into the price. That's sort of normal. Your tile installer doesn't tell you last minute that glue is extra after providing a quote. We needed some additional info back from the fabricator. The person promised to get back to us. Never heard back.

Fabricator #3 (Max Space) - Luna was a breath of fresh air. She answered all our questions and didn't get annoyed with us for asking. She explained their process, their machinery, and emphasized that they used metal backings (unliked Fabricator #2 who suddenly realized last minute that it was an extra charge). Although Luna was nice and informative, how could I assure that the actual fabrication was going to be top notch? I could only go by these HomeStar ratings and going back to their showroom and inspecting their work. In the end, we felt most comfortable with Max Space and paid our deposit.

We've had countertops installed in a condo unit - I know what a shoddy job looks like (poor measurements, drawers not opening properly because it hits the counter, sloppy caulking, etc.) I think that bad experience set me up for lower expectations. So I was actually surprised when Tony did a superb job and exceeding my expectation. When inspecting his work, I was surprised that the fit, measurement, and caulking was IMPECCABLY done. An OCD person's dream!

It has now been 6 months since installation. We're so pleased and highly recommend Max Space. Those other good reviews about Tony's fantastic team - yes, it's all true. At least from our experience.

I know this review is long. But it provides proper context and hopefully will help others when choosing a fabricator for Neolith or other porcelain materials.

Approximate cost of services:
$10.00
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Company Response

Thank you so much! This is wonderful to hear. Makes us very happy to know you are contented with the workmanship. MaxSpace strives for excellence. Thank you again from the MaxSpace team!

Gary M in Richmond Hill
Gary M in Richmond Hill
4 reviews Markham, ON
10/10

Install Countertop

We were very happy with the new counter top in our kitchen. The measurements were done quickly and the installation was done on schedule. Everything fit, phew !!
The installers were friendly and very efficient and also very neat. There was no mess.

The company is highly recommended.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so very much Gary! It was our pleasure to help you out with your project. We hope you enjoy it for many years to come. If you ever need any help with future projects, please let us help you. The MaxSpace team.

Private User
Private User
4 reviews Mississauga, ON
10/10

Kitchen

Our kitchen was delayed for a few months, thanks Covid19. We attended literally a dozen countertop places looking for quality, competence and understanding! Several companies met the three standards we had set, but Max had an extra piece, and that was patience. Luna was very attentive to our wants and did not push us to get something that was “just” available and in stock. Other companies’ agents were pushy and not really interested in what we wanted. We had a “waterfall” dropdown from countertop to a round table all of the same material. Our kitchen people “Senso Design” had drawn up the idea and Maxspace complemented it with the perfect finishing touches, all in quartz!! We knew our price range expectations and found Max to be well within and a bit better than many.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much. We love to hear these kind words. It makes our day! If you ever need any assistance with future projects, or know of anyone who does, please let us help. The MaxSpace team.

Jay
Jay
2 reviews Richmond Hill, ON
10/10

Kitchen renovation

I had Max space stone do my backsplash for my new kitchen. I love their Professionalism and precision in doing their work. The installer was very knowledgeable and did his work great. I would recommend maxspace stone anytime. I am keeping a date for a future reno. Thanks

Approximate cost of services:
$5,000.00
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Company Response

Thank you Jay so much! We hope to see you back soon to help you out again. The MaxSpace team.

Eric F
Eric F
3 reviews Toronto, ON
10/10

Beautiful job on our blue kitchen countertops and cabinets

We had our kitchen remodelled in the fall of 2019, and Max Space helped with the design, coordination, mapping, fabrication, installation, and maintenance of our countertops.

In August 2019, our designer put us in touch with Luna and Tony. Once we had identified the stone we wanted (a beautiful blue Azul Macaúbas quartzite from Marble Trend), Luna went there with our designer and my wife, to discuss how to work with the massive slabs, each around 10 feet by 6 feet. Luna was brilliant at helping us maximize every last bit of our stone and worked with us to draw and re-draw various configurations to ensure we were getting maximum value from our stone. Max Space coordinated the transport of the stone from the supplier to their workshop.

In August 2019, our designer put us in touch with Luna and Tony. Once we had identified the stone we wanted (a beautiful blue Azul Macaúbas quartzite from Marble Trend), Luna went there with our designer and my wife, to discuss how to work with the massive slabs, each around 10 feet by 6 feet. Luna was brilliant at helping us maximize every last bit of our stone and worked with us to draw and re-draw various configurations to ensure we were getting maximum value from our stone. Max Space coordinated the transport of the stone from the supplier to their workshop.

Once our cabinetry was installed in early September, Max Space sent Thouk to take accurate measurements. This involved using a laser to ensure cabinets were absolutely level, and then tracing the shape of the cabinet tops. This step is crucial, because cabinets are not always perfectly aligned with the line of the wall. In all, our project had a 10-foot island, L-shaped kitchen counters, a long credenza, a side cabinet, and front hall drawers.

Luna helped to re-map where each of the pieces would be cut from the stone slabs. For aesthetic reasons, you want to align the veins in one direction, and try to book-match pieces that meet at a seam. There was a difference between our initial drawings and the built cabinets, so Luna had to revise the original mapping.

Max Space needed about 10 days to fabricate. We went with a simple polished edge profile, with no built-up edges. On the day of installation, Thouk and an assistant lugged in all the quartzite slabs, and did a few final cuts and polishing on-site. They left the kitchen pretty clean, doing the grinding work outside on our front lawn. With one of the leftover cutouts, Max Space made us a heavy cheese board. With another leftover piece, for an additional $400, they cut a small oval so we could make a coffee table (we had Style Garage make us a hot-rolled steel base).

About a month later, we noticed some oil and water rings on our beautiful stone. Although quartzite is somewhat porous, we did not expect a brand new countertop to suffer from stains. After getting in touch with a few repair companies, they suggested we contact the fabricator. Max Space confirmed that they had already applied a sealant, but sent someone out again to re-seal our countertops. We’ve had no problems since, and apply a store-bought stone sealer twice a year to maintain the surface.

All in all, Max Space was excellent to work with, very responsive to our inquiries, and took care to make sure everything was fabricated and installed correctly.

Approximate cost of services:
$6,300.00
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Company Response

Hello Eric. Thank you for your kind words and great review! We always try and work with our clients to make sure they have the best experience with us, as well as, have quality work done for them. It was a pleasure working with you and your wife. Please let us know about any future renovation jobs you may need help with! Thanks again. The MaxSpace Team

Elana M. in Toronto
Elana M. in Toronto
3 reviews Toronto, ON
10/10

Home Renovation

Special thank you to Tony and whole Max Space Stone Works team! Our builder Robert, from Details Construction & Development Ltd. recommended fabricating our kitchen counter tops and marble fireplace with Max Space. They have a massive in stock slab selection. Tony and Luna are highly diligent and detail oriented. Outstanding customer service. Highly recommend working with Max Space Stone works Inc.

Approximate cost of services:
$70,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Max Space Stone Works Inc.

We provide stone solutions for residential and commercial projects throughout the GTA. We proudly supplied and installed over 40 slabs of Caesarstone for the York University Students Center incl. bars, counters and many cool designs. We also completed two huge washroom countertops for Toronto Pearson Airport at Terminal 3. Each day, we fabricate and install an average of 4 kitchen counters from our 5500 square foot facility. We also always have at least 400 full slabs in stock including over 100 slabs of Caesarstone quartz. We have also opened up a secondary showroom for you assistance. Please head down to 920 Caledonia Road, Unit#5B.

CATEGORIES
Countertops
PRODUCTS
Marble, Granite, Onyx, Porcelain slabs, Caesarstone, Silestone and other quartz Bosco sinks, Blanco sinks, Aquabrass faucets
SERVICES
Fabrication (pick ups) Installation
BRANDS
Caesarstone, VicoStone, Silestone, Zodiaq, Bosco, Blanco, Aquabrass
STYLES
Traditional and modern design
SPECIALITIES
Caesarstone, Wilsonart Quartz, Vicostone, LG Hausys, Silestone, Hanstone, and Porcelain slabs
WEBSITE
http://www.maxspacestoneworks.com
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
15
RETURN POLICY
Nonrefundable once stone is cut
PAYMENT METHOD
Certified cheque, Visa, Master Card, Interact Debit, E-Transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No minimum limit
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 years limited warranty on workmanship
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