This review is a little late but highly deserving. The service was rendered back in May 2020.
We chose Neolith for our countertop - a material that requires skillful cutting and installation, otherwise you'll end up with quality issues like cracking. Finding a fabricator whom we could trust was a challenge. Here is our experience.
Fabricator #1 (not Max Space) - Not the best in upfront customer service, but that's ok. This is not a field where I expect it. Quality work is what matters. Initially, they were our first choice. However, when you don't return my e-mails, I wonder what will happen if we really do run into issues later.
Fabricator #2 (not Max Space) - A premium fabricator. It was obvious the customer service person wasn't interested in our business. Their quote was a little higher but if we had confidence in their work, we might have given them the business. We got an initial quote and returned for a 2nd visit with additional questions. That's when things got weird. Suddenly the extra backing to install the countertop was an additional cost? Why? The other 2 fabricators didn't charge extra. It was built into the price. That's sort of normal. Your tile installer doesn't tell you last minute that glue is extra after providing a quote. We needed some additional info back from the fabricator. The person promised to get back to us. Never heard back.
Fabricator #3 (Max Space) - Luna was a breath of fresh air. She answered all our questions and didn't get annoyed with us for asking. She explained their process, their machinery, and emphasized that they used metal backings (unliked Fabricator #2 who suddenly realized last minute that it was an extra charge). Although Luna was nice and informative, how could I assure that the actual fabrication was going to be top notch? I could only go by these HomeStar ratings and going back to their showroom and inspecting their work. In the end, we felt most comfortable with Max Space and paid our deposit.
We've had countertops installed in a condo unit - I know what a shoddy job looks like (poor measurements, drawers not opening properly because it hits the counter, sloppy caulking, etc.) I think that bad experience set me up for lower expectations. So I was actually surprised when Tony did a superb job and exceeding my expectation. When inspecting his work, I was surprised that the fit, measurement, and caulking was IMPECCABLY done. An OCD person's dream!
It has now been 6 months since installation. We're so pleased and highly recommend Max Space. Those other good reviews about Tony's fantastic team - yes, it's all true. At least from our experience.
I know this review is long. But it provides proper context and hopefully will help others when choosing a fabricator for Neolith or other porcelain materials.