STAY AWAY FROM THIS COMPANY. I really don't want to spend too much time even writing about them, but to sum it up, they overscaled my things by 200+ lbs, and even then I am pretty sure my things did not weigh what they said they weigh, when i asked to be present for the scaling, they asked me to pay $200 and only if there were off by another 200lbs would i get that money back, just ridiculous.
Victoria the "planner" really doesn't care much, she confirmed to me by e-mail that my things had departed Toronto in December the weekend after they were picked up. When I arrive in Calgary late January and asked to arrange the delivery, she tells me my things were still in Ontario, and took no responsibility for it, in fact she blames me,, in her exact words: "as making arrangements in advance of not knowing when to expect your items can cause an inconvenience".
When I asked to speak to the manager Kate, I explained what happened, she tells me she will find out what is going on and "call me right back"- NEVER DID. Completely unprofessional, how can you even have the title of a manager?
I know that this company has competitive prices, but I seriously recommend that you go for another one even if it is a little more pricey. The only reason why they are even getting a 1 is for the moving guys in Toronto and in Calgary, super nice and professional, treated me way better than Victoria and Kate.
- Approximate cost of services:
- $1,400.00