Preferred Plumbing Solutions Inc.

The wonderful experience started with the initial phone call where I was asked to explain our plumbing issues. I spoke to Raphie, who was extremely thorough and detailed in getting the information. There was also a level of empathy I have never encountered before from a trade company. An appointment was offered to come almost immediately (the following day). On the day of the appointment, the plumbing team was running late and actually called to apologize and promised to be there by a certain time. They were very conscious of working around a meeting I had! Throughout the day, they explained everything they uncovered very thoroughly, showing me detailed photos, and they even proactively found some plumbing issues in our basement that they brought to my attention to avoid eventual burst pipes or other issues. They showed integrity, expertise and were also very kind and empathetic!!! I would use them again in a heartbeat. It was probably the best experience I have ever had with any type of trade.

What a positive experience it was to work with Preferred Plumbing solutions! From the moment I called the office, I knew I was working with a team of professionals.
Thank you to Sandra, Raphie, Dominic and Daniel for all their work in ensuring a job well done.
Dominic and Daniel, the technicians, were very knowledgeable and professional. They took the time to evaluate the situation and resolve it quickly. I highly recommend the team!

No one can touch Preferred Plumbing Solutions for their service, know-how, attention to detail, cleanliness onsite especially now during COVID, and general all around thoughtfulness. From Sandra in the office who always goes the extra mile to the great techs - Raphie, Daniel, Dominic and Mario ( these are the ones I know - there may be more and I’m sure there’ll all great!).
Thanks for a great job once again!

Preferred Plumbing is the best in the business and always go the distance! Raphie and his team provide the utmost in customer service, with outstanding, professional and prompt service. They get it right the first time and I highly recommend!

Did not find any leaks but fixed some old faucets and pipe and installed Flow-Tech. Good job but very pricey.

Our plumbing needs were addressed and all our questions were answered. Amazing customer service! We are very pleased with out experience.

Preferred Plumbing to the rescue! Anytime you have a plumbing problem, don’t think twice, just call Preferred Plumbing. They are the best! Super professional! Always punctual! Their staff are amazing in every way. Trustworthy and reliable. Highly recommend!

Very professional, very clear about what their findings were and what our options were. Provided information verbally and in writing. The work was very well done. The area was left clean and tidy. Made themselves available for follow up questions. Courteous and considerate.

Had water coming from the ceiling. This should not be happening. Call Preferred (they have done work for a neighbour). They arrived in about 2 hours after my call. While we could not find the leak (I later determined that was from improper use the shower!), they did point out some potential future problems (the stuff (for lack of a more explicit word) and the amount) in the kitchen drain was disgusting).

The were professional and left my shower clean.

Excellent support and through detailing of the work ahead of moving forward. Was conscientious and professional in his interaction with the customer. Work was completed in time, and thoroughly analyzed