Lisa was the designer I worked it from OKD and she was pleasant to work with and had good ideas for the layout and design of my kitchen. Overall, I am pleased with the quality of the cabinets and the semi finished product. However, the entire project was fraught with issues.
-Floating shelves didn't arrive with cabinetry. (3 week delay to locate missing floating shelves and install)
-Wrong fridge size on drawings.
-Trade informed me it was his first time installing floating shelves.
-Hardware/Handles were not the ones I had picked. Was promised that they would be swapped with the correct ones but nothing came of it.
-Neither John nor Lisa were present during delivery.
-Neither John or Lisa were present during the install despite me requesting it.
-I asked Lisa to confirm in person that the correct slab of Quartz had come in prior to being cut be she said she would be at the cottage.
It's been 2 months and I haven't heard from anyone at OKD.
-Cardboard and wrapping wasn't picked up for weeks after the cabinets were installed. Took multiple calls to have it picked up.
-Requested a Quartz lip instead of a backsplash but that never materialized.
-Asked that holes be routered for the hvac in the kick plate but was never done.
Haven't heard from anyone at OKD in over 2 months.
- Approximate cost of services:
- $20,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?