We hired Mike Mercer to do plumbing in our house. He failed to correctly install several fixtures, resulting in a flood costing thousands of dollars. I would never hire this person and I would investigate whether he has his plumbers license. These are the facts that I can verify with documentation. I would hate to see another family go through what we did. If you choose to hire him ask to see his licence, ask to see his insurance. Our insurance had to pay for his mistakes because he did not have any.
Note: Installing a tub backwards has nothing to do with a defective part. How does anyone install a tub the wrong way?! Also, it was NOT determined to be a "faulty" part at all...this is just a lame excuse. Also, there was no insurance to cover his error-these are the undisputed facts. Ask to see 1) Licence 2) INSURANCE & Call to verify 3) Worker's Compensation & call to verify. If you want someone to practice their skills on your home, by all means hire this person. I have hired several plumbers since for different homes and different project and never had these issues. So many reliable, honest and competent plumbers around. Find one. BUT, be VERY VERY VERY careful in Southampton, as all of the locals recommend each other. Look outsdie of Southampton and in other larger centres for trades and do your home work. Summer residents are often preyed upon by the townies.
- Company Response
I hold a valid and current red seal plumber license and have since completing the apprenticeship program in 2008.
I have full insurance coverage on my business and have since opening in 2010.
The complaint at hand was dealt with through insurance companies and was determined to be caused by a faulty part and NOT workmanship.