Ground Up Renovations

Home Additions
ON
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HomeStars  >  Electricians in Port Perry  >  Ground Up Renovations  >  Horrible service. Decent work.
Private User
Private User
Private User reviews Toronto, ON
2/10

Horrible service. Decent work.

We had Jason L. (from Port Perry, not the other company from Wasaga with the same name) do a lot of work for us. Several large projects over several months. At first, we found him to be such a nice guy and we really loved him, but once he had our deposit, we felt he started being evasive and he delayed our project several times (MONTHS), always having "good reasons" (though I found out later that these same reasons were used with others he worked with).

I will not go into details, but I would not recommend working with him, as I felt he was dishonest on numerous occasions, and it seemed he rarely recalled our conversations the same way we did, even playing me and my spouse off of each other when we weren't together.
Even when we had things in writing, he would CLAIM we (or he and my spouse) had had a conversation that had changed the details, when we had not. We had changed our minds on some things, so we figured these were mis-understandings/lack of recall on his part, so we let a lot of these go. But eventually, this happened so frequently that Jason went from a nice lovable guy, to a guy I would sadly NEVER recommend, no matter how simple and straightforward the project was.

Approximate cost of services:
$20,000.00
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Company Response

Well in fact I know this is Jenn and Tracy from Toronto . We were referred to them from someone in port perry who is happy with our work. We also worked for their neighbors who are also very happy with me and our work. Neither of them had this experience. We sincerely apologize that you feel that way and with all the challenges we had throughout your project we tried to be as accommodating as possible with your projects. There's two sides to this story and unfortunately we tried to keep them happy but first of everything we couldn't succeed to do so. We wish them all the best but far too stressful to try over and over again to successfully make them happy

Sincerely Jason