Blue Star Van Lines No Longer In Business

We have been totally disenchanted with the service or lack of service for a minor relocation of a few items from Ottawa to Calgary. The movers were supposed to arrive at my parents' home on July 3rd between 6 and 8 pm and instead arrived very late and ultimately were unable to awaken my elderly parents. We have tried to set up another time and were told that they would contact us or my parents on Friday,July 5th. This time has come and gone and no one was contacted. My husband called several times today, Saturday, July 6th, and again nothing has been resolved...we simply get the run-around. I had been sitting at my Calgary home patiently awaiting a return call but this is obviously not going to happen. My parents are moving on Monday and this situation has added more stress to their lives at this point. I'd like these individuals to be honest and indicate whether or not they can accommodate our needs. We have moved households as well as a several items in the past with reputable movers and have never had this sort of shoddy treatment. It is amazing that certain companies remain in business when they treat their customers with such disrespect.