Dylan came out in early spring to clean my eavestroughs which I believed were clogged and causing an overflow. We had already agreed on a price before our appointment.
Once he was up the ladder Dylan found there wasn't much debris in the gutter and the problem was that it was damaged.
He could have left it at that because he completed the job I asked of him but I guess he felt bad that there wasn't really much for him to do.
He promised that he would come back when the weather got nicer to clean all my windows out of courtesy. Dylan contacted me a few weeks later and scheduled an appointment.
He cleaned all of our exterior windows and many of them are difficult to reach in this century old house.
Dylan went above and beyond and we had a great conversation to boot.