I purchased a deal from Groupon to hire this company. The frustrations started as soon as I clicked "Checkout"...
1. It was near impossible to book an appointment. No one picked up the phone, no one responded to my voicemails. I had to contact Groupon a few times to complain (they told me to be patient and try again, which I did), and Groupon had to go tell them to contact me to book an appointment.
2. We finally book an appointment, so I take half a day off to wait for them at home, 12pm-4pm. No one shows up, so I call them at 4:30pm to see what's going on, and leave a message. They call back at 5:30pm to tell me that their truck had broken down, and they would call me right back to see if they can still make it.
They call back at 7:15pm to tell me they can't make it, and we reschedule.
3. I take another half day off to wait for them (12pm-4pm) on the new appointment date. No one shows up. Can't even leave a voicemail when I call their number. Call again the next day, leave a voicemail, no one returns my call.
4. I contact Groupon to refund my purchase... and now I have a Groupon credit for no reason.
If you value your time, vacation days, money, and sanity, do not deal with this company. Given their lack of professionalism and accountability, even if they came back and offered to do it for free, I would not trust to let them into my house and do anything.
- Approximate cost of services:
- $29.00