I called Matt to troubleshoot a washroom. I really liked the fact Matt first worked with me on the phone to see if it was something easy. I was able to troubleshoot on my own based on his advice. I really like the fact he wasn't out to make a quick buck, instead his quick troubleshooting allowed me to fix it right away, on my own.
I have programmed his number in my phone for next time. Nice to have an honest person work with you :)
- Company Response
Thanks Atif, I believe the honest approach is best. I was able to explain the solution to his problem over the phone instead of going out for a service call to make a quick buck. I believe that is what makes a good business