I am not exaggerating. But this is by far THE WORST company that
I dealt with.
I bought their voucher and booked appointment back in Nov 2013.
They sent their guys and vacuumed a couple of ducts and then they asked me to pay $10 for each extra duct which I paid.
Then they suggest to clean the furnace if I pay then $250. I said to myself that it would be good. They have their equipments and vaccum on spot. But their guy pushed a screw too much and make a hole in my air condition coil.I asked him to fix it before the payment. But the guy said that he would send their technician to fix it the day after. So I paid the and they wrote down on their invoice that they would fix it.
Now 6 months passed and I numerous contacts with them. Many many times. They Never fixed it. Initially they said that they can`t fix AC because it is winter. Assuring me that they would fix it in the spring. In spring when I called they did not have technician and ask me to wait for warmer weather. Last week I called ,the secretary started crying. Unbelievable! promised me to send someone to fix it today. And today she did not pick up the phone and finally when she picked up the phone, she said that they are not doing AC anymore and started crying again!
Worst customer service that I have seen in this country. They simply charged me $400 and made a hole in my AC coil and never showed up. for 6 month,eventhough I have a written invoice stating that they would fix it.
Don`t deal with this company or you will regret.
Update: After the secretary hang up the phone and totally refused to repair my furnace, I decided to go to their place in Brampton.
It is about 45 minutes driving ,but their behaviour and the hole in my A/C made me to go.
After reaching there , I found the address in their invoice is a residential house! No sign or anything related to their service. It was a just house among all other houses.
I knocked there and residents said that they don`t know this company,although the address was the same.
Be aware of these unknown companies and don`t let them destroy your A/C or furnace."
- Approximate cost of services:
- $400.00