Dishonest, Unprofessional, Does not honours warranty
Had a metal roof installed in September 2018. Noticed a leak inside coming through the ceiling recently. Spoke to Patrick (said hes the Owner). Patrick immediately told me (without coming to look at the roof) that the leak was due to the flat roof over the porch and that it would cost me over $2000 to install a metal roof on the flat roof. When asked why the flat roof was not done with the rest of the house, Patrick indicated that they dont do flat roofs. When asked how he was going to fix it now then, Patrick became extremely angry, swearing at me calling me names and wouldnt allow me to speak. Patrick went on to say that he has Cancelled my warranty and that I have lost the support of his company.
This is the type of company that you read about and are told to stay clear of. Despite the claims of offering a lifetime warranty, they will not honour it.
- Approximate cost of services:
- $10,000.00
- Company Response
Hello Everyone, The concern that Chad had was not related to the metal roof we installed for him. The leak was in his separate and unattached flat roof, so we couldn’t help him with this as we do not install flat roofing. When we spoke on the phone about his issue, he immediately threatened and blackmailed me that if I didn’t fix his flat roof for free, he would make us look bad to everyone online. Unfortunately, the misunderstanding and dishonesty is coming from Chad in this situation. We have been in business almost 20 years and have over a thousand happy metal roofing customers, so the claim that we don’t support our roofs is total nonsense. He can call us anytime if there are issues that are directly related to our Metal Roofing work. Please call Patrick if you need support, 416-903-1345.