Blue Wave Plumbing Ltd.

Plumbing
P.O. Box 87027 Douglas Square RPO AB T2Z 3V7
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HomeStars  >  Plumbing in Calgary  >  Blue Wave Plumbing Ltd.  >  fix plumbing to code
Jody from Calgary
Jody from Calgary
1 review Calgary, AB
5/10

fix plumbing to code

6 months from start to finish for about 8hrs of work. Needed to fix a few plumbing issues from previous contractor, and close out permits. Courteous and did great work while here. I had said there was no hurry as the issues were a few years old, I did not realize this would mean that we would be forgotten about, and had been told on at least two occasions when contacting them after several weeks (while waiting to hear from them as to when they can come and complete the next stage) that "I'm sorry I totally forgot about you". Permits were conditionally closed a month ago, and was told they would schedule me in and get back to me. Still haven't heard from them. Got tired of reminding them I was a customer and decided to wait and see.... still waiting. Three small things to finish to properly close permits. Good work when they show up, but wont be calling them back...

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Company Response

I apologize for the issues we had in completing your work. Things should never had taken as long as they did and for that I apologize. Thank you for your ongoing patience with us and for giving us the opportunity to come in and finish the job. We strive to continually improve our customer service and will be analyzing your case to determine what in our system needs to change. Thank you again for your feedback.