Stittsville Windows & Doors

Windows & Doors Installation & Service
5906 Hazeldean Road Ottawa ON K2S 1B9
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Reviews for Stittsville Windows & Doors

Average customer rating:
9.8 10 (29 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

New window installation

I'm extremely impressed with Stittsville Windows and Doors. They exceeded my expectations. They didn't have a hard sales approach. They matter of factly stated that their product is superior to other competitors and followed up by demonstrating how they are better. They worked long and hard to get the job done. I would highly recommend them!

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Company Response

Thank you for posting a review, we are delighted that you had an excellent experience with Stittsville Windows and Doors! We pride ourselves in knowing the products on the market and do our ultimate best to please our customers. We will be sure to pass on your review to our installers as well.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Replacement windows and patio door

Had all windows and patio door replaced by Stittsville Windows & Doors. The representative, Jason, was most helpful and knowledgeable , from the measuring and choosing the type of product to setting a time frame that worked for us. The installation was done at the agreed time and the installers, Steve, Bill and Tim did a great job. Overall a positive experience

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Company Response

Thank you so much for taking the time to post a review, it is very much appreciated. We are delighted to hear that your experience with us was so positive.

Tricia Ho from Ottawa
Tricia Ho from Ottawa
6 reviews Ottawa, ON
10/10

Spectacular new windows

We had three windows replaced in the kitchen, a window in our stairwell and a window in an upstairs bedroom. The crew did a fantastic job. They showed up when they said they would and they worked quickly and efficiently for the better part of the day. They also cleaned up very well and hauled all the old windows away. The trim that was installed was perfect. They made sure it fit well, plus it was pre-primed so I only have to give it a coat of trim paint. It looks great! In one of the kitchen windows, the trim was installed slightly over the backsplash. I thought that they would have to cut out the tile in order to get the window in but that wasn't the case at all. Most importantly, the drafts that we could feel from the old windows are gone! I couldn't be more pleased and would not hesitate to recommend Stittsville Windows and Doors. We will definitely choose them again when we decide to change out the rest of the windows.

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Company Response

Tricia, Thank you so much for taking the time to write such a glowing review! We are thrilled that you had such a positive experience with the whole Team! Glad the drafts are gone - winter temperatures seem sticking around a bit longer!

Richard in Munster
Richard in Munster
0 reviews Munster, ON
10/10

Three windows replaced

I needed three windows replaced as the existing windows were only inserts and were leaking badly.

I spoke with Reed who came over and looked at what needed to be replaced. We discussed various options and I was very surprised that see that his price was over $200 cheaper than the other two quotes I received.

On the day of installation, both Jim and Dustin arrived promptly and immediiately began to work. Given the cold weather, they removed one window at a time, and quickly had the new window installed, and sealed before moving onto the next. They worked non-stop, despite the cold weather, cleaning up as they went along. Even though there was a warm fire readily available for them to warm up, they continued to work until the last window and completed and cleanup was finished. Most impressive!

I couldn't be happier with the windows I chose. They are all double-sliding making Spring and Fall cleanup much easier. Plus, the latches are very easy to open and operate very smoothly.

I still have more windows, plus a patio door, to replace and I will make sure to include SWD in the list of companies I will call.

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Company Response

Hi Richard, thanks so much for your review. Our wonderful installers are worth their weight in gold, I shall be sure to pass on your kind comments to them.

Joan & Gerry in Ottawa
Joan & Gerry in Ottawa
0 reviews Ottawa, ON
10/10

Door Installation

Excellent job by the sales consultant, Reed, office staff & installers, Jim & Dustin. The doors came in when promised & installed promptly. I would certainly recommend SWD to anyone.

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Company Response

Thanks so much for taking the time to share your experience! We are really fortunate to have such a great team from beginning to end!

Private User
Private User
Private User reviews Ottawa, ON
8/10

Picture Window Installation

The installers were very friendly and informative, as well as praising the company they worked for which I do not hear often. The team turned up ahead of schedule and completed ahead of schedule. I asked for some extra caulking in some areas and they complied with no issues. Overall, the installation was completed quickly and efficiently and the window looks great. I would not hesitate to call Stittsville Window and Doors when we go to replace the rest of the windows.

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Company Response

Thank you very much for taking the time to write us a review, and we are delighted to hear that your experience with us was so positive. We take great pride in our high standards of customer care and we would love to know what we could have done better to gain a ten star rating from you. If you have time to email us at info@stittsvillewd.ca to let us know we would be very grateful. Thank you.

Dan in Ottawa
Dan in Ottawa
0 reviews Ottawa, ON
10/10

Strassburger Patio Door with mini-blinds

High quality product (durability is yet to be determined), professional service, impeccable installation: precision, attention to details, cleanliness, politeness and patience fully answering my nagging questions :) And only took about 4h. Overall an excellent job, highly recommended.

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Company Response

Thank you so much, Dan, for your business and for taking the time to write a review. We are delighted that your experience with us was so positive.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Replacement of 2 basement windows

Stittsville Windows & Doors was recommended to me by friends in the Glebe who had used their service many times and thought they were reliably outstanding.

I too found them to be a superior company. Their assessment and installation services were excellent. I would not hesitate to recommend this company to others.

I believe I witnessed one aspect of why this company is so good. The more senior installer on my job was an excellent mentor/teacher to his younger associate. At the same time the younger man was wise enough and enthusiastic enough to realize he was learning the trade from a person who took pride in being a collegial as well as skillful role model. A high level team! This seems to be the recipe for ongoing quality by and success of this company!

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Company Response

Thank you so much for taking the time to provide us with your feedback! You are right about our installation team. They are a huge part of our customer service package! We are thrilled that you felt so well taken care of.

KanataNorth in Ottawa
KanataNorth in Ottawa
0 reviews Ottawa, ON
10/10

Replacement front door, side lights, and transom.

Working with Stittsville Windows and Doors was great. We were very pleased with the entire process, our sales rep Reed was knowledgeable, he explained the features for the door system that make it a superior product compared to for example typical home improvement store products. He wasn't pushy, just helpful, I'd liken it to a technical sale. Our installer Jesse did a really professional clean installation job at the end of the day, the new door system was in, trim was back up, and nice clean caulking work. There was no mess or damage.

Last house we had a bad experience with another door and window company as a result of the installer contractor they hired to install our door. It took months to fix. I won't say more. But this is a really key reason why Stittsville Windows and Doors is better than a lot of other companies, their installers are employees (not contractors) and they care about their work. If you want good product and good service, this is the company.

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Company Response

Thank you for taking the time to post a review. We are delighted to hear that you have been so pleased with the process! Thank you for including a photo. Here in the office, we are thrilled to see just how beautifully it has turned out! We are so fortunate to have a team that works so well together to create a positive customer experience. And, yes, our installers are a big part of that team since they are with us full time! Thank you for inviting us to be a part of your project!

Private User
Private User
Private User reviews Ottawa, ON
10/10

New front door installed

The sales person, Jason, was exceptional. He explained things to me that I was not aware of and his patience was exceptional waiting on me to decide on which window design I wanted.
The installers, Jim & Dustin, were very efficient and left the place spotless after they were done. They were very friendly and worked well together and made everything run smoothly.
Highly recommend this company.

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Company Response

Thank you so much for taking the time to reply. We are very fortunate to have such a caring, skilled and dedicated team all the way through from initial enquiry to final installation and beyond. We are delighted that your experience with us was so positive.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stittsville Windows & Doors

We're a full service Window & Door sales, service and installation company. We offer high end products with reasonable pricing attached to them. We are privileged to be registered and approved by Natural Resources Canada's Energy Star Program. Our registration number is # EN8412-S76. We have 30 years of residential as well as commercial installation experience under our belt with tens of thousands of successful installations.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
High Efficiency Windows, Vinyl Windows, Aluminum Windows, Hybrid Windows, Wood Windows, Basement Windows, Egress Windows, Door Handles, Door Hardware, Entrance Door Systems, Front Doors, Fire Doors, Exterior Doors, Steel Doors, Patio Doors, French Doors, Laminate Windows, Double Entry Doors, Vented Sidelights, Security Windows, Burglarproof Windows, Pet Doors, Double Glazing, Triple Glazing, Quadruple Glazing, LoE Glass, Extruded Aluminum, Doorlites,
SERVICES
Full service Window and Door Sales and Installation
BRANDS
Armor, Strassburger, Weatherseal, Portatec, Dorplex, Cardinal Glass, VA Glass Design, Novatech, Emtek Assay Abloy, Sunview Patio Doors, Astoria, Gentek, Entryguard, Replico, Verre Select, Trimlite, Masonite, Plexidoor Pet Doors
STYLES
Casement, Double Slider, Single Hung, Double Hung, Picture Window, Simulated Casement, Awning, End Vent, Patio Doors, Entrance Doors, Exterior Doors, Pet Doors
SPECIALITIES
Windows & Doors, Wall Cutting,
WEBSITE
http://www.stittsvillewd.ca
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, MC, CHEQUE, CASH
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Customer for Life
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.