Smart Pools On-Ground Swimming Pools

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96%

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Reviews by rating (past 12 months)

Reviews for Smart Pools On-Ground Swimming Pools

Average customer rating:
10 10 (39 reviews)

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Noda in Hamilton
Noda in Hamilton
1 review Hamilton, ON
10/10

Salt water onground swiming pool with heater and automation

Robert and his team installed a stunning swiming pool in July 2018. We researched different pool types and interviewed several builders and companies. Rob was clear, thorough and sincere through the process. He explained options and helped us make as informed decisions and we never felt pressured to add anything or change our decisions. His team started the project exactly the week we had planned and they were fast and well coordinated. The pool was installed quicker than we expected he was available thought to answer questions. In the end we got exactly what we asked for and the price was exactly what was quoted. I would recommend Smart Onground Pools to anyone.

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Company Response

Thank you for your kind words Noda.... It was a pleasure building for you and your family. we appreciate the confidence that you have placed in us. kindly Robert

Pool Installation  in Fergus
Pool Installation in Fergus
1 review Fergus, ON
10/10

Pool Installation and Warranty 3 Years Later

I contacted Rob Moffat in the early spring of 2015 with respect to installing one of his pools in our backyard. Rob is the most customer service driven man I’ve ever met. This was a very difficult install due to the amount of room available and the bedrock. Rob and His team just kept going, smiling all the time. My husband said he had never seen people work as hard as this team did! The result was a beautiful pool to enjoy - no need for summer vacations.

ADDITIONALLY, our pool pump died over the winter. I emailed Rob Thursday and by noon today he had prepared the warranty paperwork and we had our new pump installed! we would also like to thank Hayward Pool Equipment for their exceptional turn around.

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Dano in Burlington
Dano in Burlington
1 review Burlington, ON
10/10

Onground pool installation

Smart Pools On-Ground Swimming Pools
905.407.7946
Burlington
ON
L7L 1B2
CANADA

Hi, My name is Dan and this is my first HomeStars review. I have had many renovation projects completed in the past but, until now, I have never felt compelled to post a review on HomeStars. However, my recent experience with the planning and installation of a new on-ground pool demands that I share the experience with potential customers.
Last spring, my wife Teresa and I started to considering purchasing a new on-ground pool. A quick search on the internet led us to Smart Pools, a locally owned and operated pool company. After connecting with the proprietor, Rob, we knew immediately that we had found the company to manage our project. Rob came out to meet us and view our property and the relationship was born. He was extremely knowledgeable in all aspects of pool design and installation but what really sold us was his perceived honesty and helpfulness. He helped us choose and plan which pool was right for us. At no time did we feel pressured. Actually, he made suggestions designed to save us money. He was a great listener and always responded to our queries promptly and with a smile. That was Rob the planner. Then on installation day we met Rob the installer. WOW! He can operate an excavator with the best of them. Quick and clean. The entire install went without a hitch. The additional workers were courteous and they always left the site looking as good as when they arrived. Looks like this review is going longer than intended. Let me just wrap up by saying that I HIGHLY RECOMMEND ROB and SMART POOLS if you are considering installing an on-ground pool. I would say that even if you were considering an in-ground pool you may benefit by a chat with him about the advantages of on-ground. (cost being one of them that we are all can appreciate). Anyway, from planning-to-install-to-post install communication and 'pool school' this was a top notch company to do work with. A real pleasure!!! It is spring now and pool opening is imminent. Looking so forward to enjoying our pool. Thx, Dan

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Company Response

WOW! Thank you Dan... It was a pleasure building for both you and Teresa. I sincerely appreciate your kind words.

DFalls in Cambridge
DFalls in Cambridge
1 review Cambridge, ON
10/10

Pool installation

Rob and his team are incredible! We had a lot of questions and concerns before we made our decision, but Rob was amazing at making sure we understood everything to do with the installation process and how to care for our pool. It took them 2.5 days from start to finish and we were swimming on day 3! We couldn’t be happier with our decision to go with Rob!

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Company Response

Thank you for your kind words Danielle. It was a pleasure working for you. I am sure you will have many years of enjoyment from your backyard makeover!
kindly
Robert

Iain Stubley in Burlington
Iain Stubley in Burlington
1 review Burlington, ON
10/10

Pool installation Burlington

We were not going to get a pool as I'm tight, after receiving several quotes I was prepared to send my kids to the local pool by taxi for the next 10 years.

Then a customer of mine recommended calling Rob from Smart on Ground pools, wow he helped change my mind after reading reviews. We were a bit confused as to the difference between an in ground and an on ground, and to be honest see no difference other than less design options.

Wifey was not sure about the on ground pool until we set up an appointment and met Rob ... we put a deposit down that day! Rob will try to save you money! Our date was set but they called us a month early due to us being a corner lot and easy access as some homes the ground was too soft still bonus for us!

The pool was installed in 2 1/2 days by Rob, Trevor and another young guy, no hassle, stress free the neighbours never even knew. We would recommend this company 100%. We still need to sort the landscaping as an interim we bought some astro turf from Kijiji.
I asked Rob about putting up a sign but he's too busy for signs so if interested you should give them a call ASAP

1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words Iain... It was a genuine pleasure to build for you and your family.
kindly
Robert

Benny in Kitchener
Benny in Kitchener
1 review Kitchener, ON
10/10

Swimming Pool Installation

We couldn't be any happier with our pool. The project was completed smooth from start to finish and on time. Robert and Trevor were very polite and professional. The whole process was a very enjoyable experience. We have already highly recommended the company to many of our friends....

Mladen and Slavica Milanovic

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Company Response

Thank you for your kind words Slavica & Mladen... it was a pleasure to build for you. I am very appreciative of the trust you have placed in us.
Sincerely
Robert

Betty McCormick in Burlington
Betty McCormick in Burlington
1 review Burlington, ON
10/10

Pool installation

From start to finish Robert and his team were professional, hard working , explained the whole process and what was happening each day. I couldn't be any happier with my pool. Highly recommend.

1 of 1 people found this review helpful.
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Company Response

Thank you Betty... I really appreciate the trust you have placed in us. It is a big purchase and your homework before hand made the project very smooth from start to finish!
Enjoy!
kindly
Robert

Gail in Hamilton
Gail in Hamilton
1 review Burlington, ON
10/10

On-ground swimming pool

Rob is great to work with. I had many questions which he answered thoroughly and explained in detail. He also helped us to keep the cost down. He sells the pool but he also installs it. He shows up when he says he would and leaves the yard tidy.

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Company Response

We appreciate the great feedback Gail. It was a pleasure to see your project completed on time and to your satisfaction. kindest regards
Robert

Scott Witten in Brantford
Scott Witten in Brantford
1 review Brantford, ON
10/10

Pool install

Greta job on time and on schedule. The guys were great to work with very polite and never left any mess.

I highly recommend Robert and his Company Smart Pools.

1 of 1 people found this review helpful.
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Company Response

Thank you Wittens! It was a pleasure to build for you! Enjoy!
kindly
Robert

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