Andrey's Hardwood Flooring & Stairs

Floor Laying & Refinishing
Townwood dr ON l4e4x9
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HomeStars  >  Floor Laying & Refinishing in Vaughan  >  Andrey's Hardwood Flooring & Stairs
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87%

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Reviews for Andrey's Hardwood Flooring & Stairs

Average customer rating:
9.5 10 (40 reviews)

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 customerComplain in Richmond Hill
customerComplain in Richmond Hill
1 review Mississauga, ON
0/10

So bad work done

Andrey installed wood floor at our home SO BADLY Installation, so big spaces between the wood stripes. Trying to call him and leaving phone messages no reply to phone calls nor come back to correct and fix his bad work. If the excuse was the wood not good then ethically he should've stopped working from the beginning, not continuing the bad work, and inform the customer to contact the wood supplier to replace the wood, not continuing the bad work and giving reasons and excuses of that bad work saying that it is normally as the wood will expand and close all those opening, which is not truth! and never happened.

That in addition just to know the wood was taken inside to the area where it was installed one week before installation.

Payment was not cheep, became $ 5/ft3 including removing the old carpet and adding quarters, came in total around $3,000

1 of 1 people found this review helpful.
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Max in Maple
Max in Maple
1 review York Regional Municipality, ON
10/10

Flooring

We had an incredible experience with Andrey and his crew. They were professional and a pleasure to deal with from beginning to end. We had our hardwood floors replaced, our stairs and second floor sanded and stained- they truly did a remarkable job.
Even days later when our floor was accidentally scratched by another contractor, I contacted Andrey in panick and he came to replace the piece the very next day. I was so impressed by him and his dedication to the service in which he provides. If anyone has any questions or would like to see any pictures of the beautiful work, feel free to email me!
I felt like writing a review was the least we can do.

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Dragan in Concord
Dragan in Concord
1 review Vaughan, ON
10/10

Great job, friendly people

The guys came right on the time we scheduled and came there prepared. The quality of the finished product was amazing! They did a great job on the stairs and were really friendly to my family. I strongly recommend these guys.
(They gave me recommendations to improve my railings so i changed my original plan to theirs and it worked out really well!)

1 of 1 people found this review helpful.
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Darya f.
Darya f.
1 review Barrie, ON
10/10

Carpet to hardwood and stairs

Very satisfied with Andrey's work.Andrey and Vitaly are great professionals.Finished project on time. Were very helpful advising some details about choosing hardwood and picking stain colour. Cleaned every day after themselves. They are very patient and friendly guys.

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alex.eroff in Burlington, Ontario
alex.eroff in Burlington, Ontario
1 review Burlington, ON
10/10

Only 3 words: reliable, efficient, fairly priced

Last spring I hired Andrei to put new hardwood through the house (apr. 1800 sq ft) and to redo the stairs (carpet to hardwood). The results exceeded my expectations. Andrei worked on schedule, paid attention to details and finished the whole project on time. What else you could expect from a honest professional? I would recommend him without hesitations. See pics from the project.

1 of 1 people found this review helpful.
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Dmitry from Markham
Dmitry from Markham
2 reviews Markham, ON
10/10

New 45 degree hardwood floor

It was our second project with Andrey’s company and he over exceeded our expectations.
We hired Andrey to install new hardwood flooring in one of our bedrooms on the second floor of the house.
During our consultation with Andrey regarding the design of the new floor he was very helpful and came with an idea of 45 degree hardwood floor.
He advised that hardwood floors installed diagonally are more fascinating to look at than the traditional straight line design. Because of that, you can make certain rooms in your house more appealing and interesting as well. Based on the size of the bedroom he also brought our attention that small rooms can actually look bigger when 45 degree hardwood floors are utilized because the eyes will be drawn to the corners of the room. Think of it as an optical illusion that can open up narrow spaces.

We agreed with this idea and in a few days the new floor was perfectly installed.
We are both (me and my wife) very pleased with the work done by Andrey and with the outcome.
Andrey is professional, courteous and went out of his way to be accommodating.
We really appreciate his good service and the excellent work on the installation of the bedroom floor.
Andrey recommended installing the hardwood in a 45 degree pattern and it looks amazing !

Thanks so much Andrey for all your help.

Dmitry and Natalya

1 of 1 people found this review helpful.
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Catherina
Catherina
1 review North York, ON
10/10

Installation hardwood floors

After a long research process, I picked Andrey's company. He was prompt, patient and understanding of all my concerns, also fair with price. Andrey and Vitaliy removed all carpets and installed brand new hardwood floors and baseboards. They cleaned up after themselves every day, paid attention to all work details, which is very important for me. Also they came back after a week to solve minor issue I had.
Very professional team!

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KBryant in Tottenham
KBryant in Tottenham
4 reviews , ON
0/10

Terrible work

I have to believe that these reviews are all fake. We picked Andrey to install, sand, stain and finish natural red oak floors and sand stain and finish our stairs (new build) because these reviews were so great. His price was $3000 less than everyone else's. Our first red flag was that he didn't acclimatize the wood, but we believed he knew what he was doing. They didn't tarp anything off when they started, and they used a PALM sander to sand the floors When my husband asked why they didn't use the big drum sanders, Andrey said they did use it. Little did he know my husband was home the whole time and saw that they didn't use it. When he was mixing the stain, he poured it into a Tim Hortons cup on our tile and sure enough it spilled and stained the grout. When we got home to see the finished product, there was garbage piled up on our porch, the tape was still on the walls, none of the tarps, that WE put up because we didn't want saw dust everywhere, were taken down, there was stain and wood filler on the walls and the trim. Also a bucket of white oak filler was found, when we have RED OAK. The flush wood floor vents he put in were the wrong size. The list goes on. I would never recommend Andrey to anyone based on all that, but the worst part was when we went downstairs a few days later to get food out of the freezer and found that they had unplugged our extension cord to obviously use it, not knowing our freezer was plugged into that extension cord. About $500 worth of rotten meat was left for us. I emailed him twice to see if he would provide any conpensation for that and he never responded back. I would be happy to show anyone the work in person or to tell you the other things he did/didn't do so that you don't waste your money like we did.
...........
In response to the vendors comment below. I told him that we had already thrown all the garbage out and removed the tape ourselves. We shouldn't have to ask for a vendor we are paying to clean up after themselves. We told them not to rush and to come back after Christmas but they said it would be done before. How could you know there was a freezer in the basement? Because it was beside my extension cord you unplugged. It's a brand new house, the freezer and some boxes on the other side is all there is down there. I told him there was at least $500 worth of rotten meat, and I said I believe he should offer some kind of discount from the $6000 we paid for the flooring. There was no initial discount, so I am unsure of where that came from. And I asked how he can fix the now splitting floors, without completely starting over? That is when he stopped responding to messages. If anyone wants to come to my house personally and see his work, feel free. You can email me at km.bryant21 @ gmail.com

2 of 2 people found this review helpful.
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Company Response

I was upset to read this review. I take customer satisfaction very seriously, this is confirmed by hundreds of happy customers and perfect reviews. I'd like clarify some of the points about this job.
We have done the work on Christmas Eve, we put the last layer of varnish at 9pm. I warned that we cant wait when it will completely dry, and if there are any issues we will come after the holidays and will fix everything. A week later I got a message that we are not thrown out the trash and didnt remove the tape. I said that I could come and fix all of this - take off tape, dispose garbage and make some touch ups, customer have refused of it.
We can not be responsible for the meat, we could not know that customer has a freezer in the basement, and due to the fact that the power tools we used this incident occurred. Despite this, I offered compensation for meat, customer have refused it again and asked incredible sum 1000$ for everything. ( although I already gave him good discount for work).
Photo shows stain on baseboard but its always looks like this before installing shoe moldings.
I believe we did a beautiful job with the floors and stairs, there were some issues which can be solved easily if the customer would have been fair and honest.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Andrey's Hardwood Flooring & Stairs

Our company provides installation and repair of hardwood/ laminate floors and stairs through Toronto & GTA area for over 10 years. Visit us www. andreyhardwood. com
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