My wife and I met Jay after we had done extensive research on companies that provide interlocking services, mainly for backyard patios.
Although many of the companies seemed like they would suffice, it was Halton Interlock that provided us with the confidence and comfort that we needed. And boy, let me tell you, that feeling sure crystallized into the best customer service experience of our lives.
Coming from a profession (law) where client satisfaction is of utmost importance, I can truly say that Jay is the epitome of customer satisfaction.
Firstly, the companies Internet profile is the first thing that drew me in. However, it is well deserved and should be trusted 100 percent.
Secondly, the companies responsiveness, competitive pricing and quality of work was second to none.
Thirdly, this is where Jay stands out from the rest and why my story gives more credence to Halton interlock than many other experiences. We had contracted to do an approximately $10,000 patio. Shortly after agreeing on the job, Jay's crew attended and completed the job well ahead of schedule and the craftsmanship was excellent. I was completely satisfied with the job.
However, after a few days, unbeknownst to myself and Jay, I had noticed a significant discolouration in the stone. I contact Jay and he immediately came to the house to inspect. He fully agreed with me and advised that this was unacceptable to his standards and immediately contacted the manufacturer of the stone to inquire about the discolouration. Given Jay's reputation within the industry and the amount of product he orders from the manufacturer, the manufacturers representative came out to the house to investigate and had also agreed with us.
Within two weeks, Jay had an entire crew of 5 guys attend the house, take out all the stone which was put in on the first job, and then laid out brand new set of stone.
Not only did he redo the job, he also let me keep the 2 week old stone that he had taken out, approximate value of which is $4,000.
For sake of clarity and by way of summary, what Jay did was he had an entire patio installed, then gutted the whole job and reinstalled a brand new set of stone. Also, he let me keep the 2 week old stone. ALL for FREE!
NOW, that is customer service!
Needles to say, we are more than satisfied
If you need interlock done I would not hire anyone besides Halton Interlock.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?